Product Manager - Last Mile Technology - Hawthorn East

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.

About the role

We’re looking for a Product Manager – Last Mile Technology to lead the development and evolution of a cutting-edge platform that transforms our van delivery operations. Sitting within the Fulfilment & Last Mile Capability team, this role is pivotal in integrating driver execution tools, journey mapping, and van telematics to optimise performance and elevate the van driver experience.

You’ll define the product vision, lead discovery and design, and drive delivery of a new platform that supports operational excellence. Once live, you’ll own the feature roadmap and deliver commercial outcomes that directly impact our last mile operations.

What you’ll do

• Define and communicate the product vision, strategy, and roadmap for Last Mile Technology
• Lead market scanning and product discovery through cross-functional engagement
• Develop a deep understanding of operational processes, system workflows, and toolsets
• Identify cost efficiencies and experience improvements across the last mile journey
• Collaborate with Technology, Operations, and vendors to solve vehicle routing challenges
• Drive complex cross-functional initiatives and maintain stakeholder alignment
• Translate evolving business needs into scalable technology solutions
• Create and track OKRs that define squad objectives and success metrics
• Own and manage the product backlog, prioritisation, and delivery cadence

About you

• Familiarity with supply chain processes and operational KPIs; preferably in last mile
• Experience in Product or Project Management and systems development methodologies
• Experience in defining and writing functional requirements 
• Strong analytical and strategic thinking with a passion for solving operational challenges
• Excellent stakeholder management and communication skills
• Experience working with telematics, routing algorithms, or driver tools is a plus
• Ability to lead cross-functional teams in a fast-paced, agile environment
• Commercial acumen and a track record of delivering measurable outcomes

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 166400

Employment Type: Full time