Product Manager - Last Mile Execution - Hawthorn East

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.

About the role

The Product Manager – Last Mile Execution leads the development and enhancement of Coles’ digital fleet capabilities to ensure home deliveries are safe, efficient, and consistently reliable. This role owns the product roadmap for driver-facing applications, navigation and journey management tools, and telematics integrations, ensuring these systems seamlessly support on-road execution and align with planning and dispatch platforms.

A key focus of the position is strengthening driver safety and compliance processes while leveraging telematics and safety data to enable real-time vehicle tracking, customer delivery updates, and dynamic re‑routing. The role also collaborates closely with technology vendors to uplift driver experience, improve vehicle safety, and boost fleet productivity through ongoing upgrades and continuous improvement initiatives

Key Responsibilities

• Own the product vision and roadmap for driver-facing technology, including mobile apps, navigation tools, journey management, and telematics integration.
• Integrate telematics and vehicle data with planning and dispatch systems to provide real-time visibility, support operational decision-making, and enable proactive maintenance planning.
• Design and refine end-to-end driver workflows (pre-start, load, drive, deliver, return) with embedded safety and compliance steps.
• Define and track key performance metrics (e.g., speeding events, harsh braking, stops per hour, incident rates, maintenance alerts) to drive continuous improvement in safety and fleet reliability.
• Lead and develop one or more Associate Product Managers.

Key Experience Required

• 6+ years’ experience in product management, technology delivery, or operational leadership within logistics, last-mile delivery, fleet management, or mobility services.
• Proven track record delivering mobile or web products for drivers or frontline teams, ideally integrating navigation, telematics, or journey management features.
• Experience working with telematics systems and vehicle safety technologies, including using telematics data for driver behaviour monitoring and maintenance planning (preventive or predictive).
• Familiarity with integrating driver-facing tools with planning and dispatch platforms (e.g., TMS or last-mile execution systems).
• Demonstrated ability to interpret operational and telematics data to inform product decisions, improve safety compliance, and optimize fleet health and productivity.
• Strong stakeholder engagement skills, including collaboration with vendors, engineering teams, and operational leaders.
• Clear and structured communication skills, with experience presenting to diverse audiences from frontline teams to senior leadership.

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 166400

Employment Type: Full time

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