Product Manager - In-Store Fulfilment Optimisation
We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.
About the team
As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.
About the Role
As the Product Manager – In-Store Fulfilment Optimisation, you’ll play a key role in shaping how our customers receive their online orders and how our team members fulfil them in Supermarkets. With a focus on Rover, our In-Store Fulfilment Platform, you’ll lead the ongoing evolution and optimisation of the product, creating simpler and more effective experiences for our team members while improving fulfilment outcomes for customers.
Key responsibilities
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Product strategy and vision – Define and communicate a clear product vision and strategy for in-store fulfilment optimisation, aligned to the broader Coles Online and fulfilment strategy.
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Roadmap ownership and prioritisation – Own and continuously evolve the product roadmap, identifying and prioritising opportunities based on customer and team member value, operational impact, strategic alignment and business outcomes.
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Customer and team member experience – Build a deep understanding of our customers and store team members, ensuring their needs and pain points are at the heart of product decisions.
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Stakeholder management – Build strong relationships across Digital, Technology, Operations and the broader business, creating alignment on priorities, outcomes, dependencies and trade-offs.
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Cross-functional squad leadership – Lead and empower a multidisciplinary squad, providing clarity on the problems to solve, desired outcomes and priorities while fostering collaboration and shared accountability.
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Discovery and problem solving – Lead product discovery to identify, validate and size opportunities, combining customer and team member feedback with product, operational and commercial insights.
About you
You’re a customer and team-focused Product Manager who enjoys solving complex problems whilst being a strong collaborator. You’re comfortable navigating ambiguity, bringing structure to complex challenges and taking ownership from identifying an opportunity through to delivering measurable outcomes. You combine strategic thinking with a bias for action and aren’t afraid to get into the detail when needed.
You’ll also bring:
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6+ years’ experience in product management, ideally within digital, retail, eCommerce, fulfilment, supply chain or operational technology environments.
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Strong experience developing product strategies, roadmaps and prioritisation frameworks and translating strategy into clear, executable plans.
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Experience leading cross-functional product squads and partnering closely with engineering, design, data and business teams.
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Strong stakeholder management and influencing skills, with the ability to create alignment across diverse stakeholders and senior leaders.
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A strong understanding of product discovery and delivery, from identifying and validating problems through to launching and optimising solutions.
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A data-driven mindset, with the ability to combine quantitative insights with customer and team member feedback to make informed product decisions.
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What’s in it for you?
- Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
- Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
- Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
- Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
- Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
- Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
- Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
About the recruitment process
We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au
Job ID: 193518
Employment Type: Full time