Product Manager - Hawthorn East

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.

About the role

Online grocery is evolving quickly — and personalisation is a big part of how we make shopping easier, and more valuable for our customers. As Product Manager, you’ll define and evolve the product roadmap, prioritise initiatives and work closely with teams across Product, Engineering, Experience, Marketing, Data and Analytics to deliver customer-led outcomes across our digital channels.

This role will suit someone who enjoys balancing customer needs, commercial outcomes and technical delivery — bringing together insight, strategy and execution to deliver experiences customers love.

What you’ll be doing

• Define and manage the product roadmap, backlog and priorities to deliver customer value and commercial growth.
• Shape and deliver personalised customer experiences across digital and omni-channel touchpoints.
• Gather, manage and prioritise requirements to ensure initiatives align to strategy, OKRs and measurable outcomes.
• Partner with Engineering, Experience, Product, Marketing, Data and Analytics teams to take initiatives from discovery through to delivery.
• Use customer research, insights and performance data to inform product decisions, optimisation opportunities and future priorities.
• Manage dependencies, risks and stakeholder communication across teams to support successful delivery.

About your skills

You’re a customer-led Product Manager who is comfortable working in a fast-paced digital environment. You enjoy solving problems, bringing people together and using data and insight to shape experiences that are valuable, feasible and easy for customers to use.

You’ll also bring:

• Experience as a Product Manager or similar role, ideally within a large, complex digital or omni-channel environment.
• Understanding of Product Management in the telematics and mobility space is highly desirable.
• Strong understanding of the product lifecycle, digital product delivery, agile ways of working and backlog management.
• Experience working with personalisation, optimisation or digital experience platforms, with exposure to tools such as CDP, Adobe Target or analytics platforms highly regarded.
• Confidence translating customer insights, research and data into product concepts, solutions and prioritised delivery plans.
• Strong stakeholder management and storytelling skills, with the ability to communicate product decisions clearly and bring others on the journey.
• A collaborative style, working closely with engineering, design, marketing, data and analytics teams to deliver great customer outcomes.

Please note, applications for this role will close on Tuesday August 10th, 2026.

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What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 192698

Employment Type: Full time