Product Manager - Hawthorn East

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.

About the Role

We have an exciting opportunity for a Product Manager – Network Strategy to play a pivotal role in shaping the future of our eCommerce network. This role will deliver end-to-end online network design and investment prioritisation, driving improved capacity utilisation and optimising cost-to-serve through robust IBP and S&OP processes.

You will lead the development and ongoing evolution of the Coles Digital network strategy, supporting a large-scale eCommerce network transformation. This is a high-impact role that blends strategic design with tactical execution, influencing executive decision-making and capital allocation.

Key Responsibilities

Network Strategy & Design

• Lead the development and continuous evolution of the Coles Digital network strategy across:
• In-store fulfilment and automated fulfilment nodes
• Courier and own-fleet transport lanes
• Click & Collect operations
• Translate enterprise strategy into executable network design changes and a clear delivery roadmap.
• Ensure recommendations align to service, cost, resilience, and capacity objectives.
• Develop an integrated, end-to-end network view spanning fulfilment, linehaul, cross-docking, and last-mile delivery across all customer propositions at both strategic and tactical levels.
• Enable network optimisation by balancing capacity, service levels, cost-to-serve, and resilience considerations.

Planning & Optimisation

• Support the implementation and execution of Integrated Business Planning (IBP) processes.
• Prepare materials and insights to support senior stakeholder engagement and planning forums.
• Support near-term supply planning and network optimisation initiatives.
• Provide strategic network insights to inform executive decision-making and capital prioritisation.
• Deliver tactical network recommendations to inform regular catchment and capacity adjustments.

About You

We are looking for a commercially minded and analytically strong professional who can operate across both strategy and operations.

Experience & Background

• Minimum 3 years’ experience in Network Strategy and/or Supply Planning roles, ideally within eCommerce at a large retailer.
• Experience in roles such as Supply Planner, Demand Planner, Network Development, or Network Strategy.
• Demonstrated experience working within S&OP and IBP frameworks.
• Strategy and/or consultancy experience in Supply Chain and Network Design preferred.
• Operational experience within grocery eCommerce last mile and fulfilment highly regarded.

Capabilities

• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
• Ability to operate at both strategic and tactical levels.
• Experience influencing senior stakeholders and contributing to executive-level decision-making.
• Commercial acumen with a strong understanding of cost-to-serve drivers.

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 179129

Employment Type: Full time
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