Product Manager - Hawthorn East

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

Our Technology team is the backbone of the business, building and maintaining the information technology infrastructure that support Coles Group. As a part of the Technology team, you get the opportunity to work through complex, challenging, meaningful problems using large data sets and new technologies to expand your skills and experience.

The Corporate Technology domain supports core retail platforms across supermarkets group services.  

Our Product, Engineering, QA, Operations, and DevOps teams work closely together to deliver scalable, customer centric technology solutions used across the country every day. centric technology solutions used across the country every day.  

About the role 

In this role you will be responsible for managing the lifecycle of products and solutions within their assigned retail domain — delivering technology and customer experiences that drive business outcomes across a broad range of products to support Procurement, Legal, Safety, Insurance, Risk and Compliance. 

Reporting to a Group Product Manager, this role defines product requirements, prioritises initiatives and features, and works closely with design, engineering, and operations teams to ensure successful delivery and adoption.  

The Product Manager balances customer needs, business goals, and technical feasibility to deliver products that are reliable, user-friendly, and aligned with enterprise direction.  

The role actively engages with stakeholders to understand pain points and opportunities, using data and customer insights to inform decisions. Through effective collaboration and a focus on continuous improvement, the Product Manager helps ensure that product initiatives deliver measurable value, enhance customer experience, and contribute to the Group’s overall retail strategy.​ 

You will maintain strong visibility of product performance, service metrics, risks, and delivery progress — communicating clearly and proactively with stakeholders to ensure alignment. As a trusted partner, you’ll build effective relationships across technology, operations, vendors, and senior business leaders, acting as the primary point of contact for product related priorities, issues, and insights.related priorities, issues, and insights. 

This is a hands-on, collaborative role where you’ll influence decisions, balance competing needs, and ensure every initiative is grounded in customer value, technical feasibility, and business outcomes.on, collaborative role where you’ll influence decisions, balance competing needs, and ensure every initiative is grounded in customer value, technical feasibility, and business outcomes. 

About you and your skills 

• A minimum of 5 years’ experience as a Product Manager or similar 
• A consistent history of delivering measurable results for both users and the business​ 
• Experience developing & mentoring Assoc. Product Managers and contributing to the Product Chapter​ 
• Experience supporting digital channels in large, complex organisations; experience working in a digital-first organisation with a strong customer-centric focus​ 
• Experienced in communicating and rationalising product design decisions​ 
• Experience working in fast paced environments and comfortable with change ​ 
• Skilled in working collaboratively with engineering, design and marketing​ 
• ​Demonstrated knowledge of the product lifecycle, experience building and shipping consumer product experiences. ​ 
• Understanding of the broader digital ecosystem including software development lifecycle, development methodologies (including agile), user experience design, usability and accessibility, online content strategy, etc​ 
• Highly collaborative, able to engage and collaborate with a diverse range of stakeholders.​ 
• Listen well. You build consensus by default, but can drive hard decisions when needed. You push the pace.​ 
• Skilled in translating business process and customer insights into product concepts and solutions.​ 
• Exceptional people management, collaboration and communication skills.  

You’re an experienced Product Manager who is curious, analytical, and passionate about delivering meaningful product outcomes. You bring a balance of strategic thinking and practical execution, and you know how to bring people on the journey. 

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 176722

Employment Type: Full time

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