Product Manager - Hawthorn East

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

Our Technology team is the backbone of the business, building and maintaining the information technology infrastructure that support Coles Group. As a part of the Technology team, you get the opportunity to work through complex, challenging, meaningful problems using large data sets and new technologies to expand your skills and experience.

We’re looking for a passionate and strategic Product Manager to join our team and help deliver digital products that make a real difference across our supermarkets, liquor, and group platforms. If you love solving complex problems, collaborating with diverse teams, and turning insights into impactful customer experiences — this is the role for you.

About the role

As a Product Manager, you’ll own the end‑to‑end lifecycle of products within your assigned retail domain. Reporting to a Senior Product Manager, you’ll define product requirements, prioritise features, and work closely with design, engineering, and operations to deliver solutions that are reliable, user-friendly, and aligned to enterprise direction.

You’ll use data, customer insights, and cross-functional collaboration to make informed decisions, drive continuous improvement, and maximise the value of every initiative. This role is critical in supporting Coles’ broader retail strategy, ensuring our digital products meet customer needs, deliver measurable business outcomes, and scale effectively.

Key Responsibilities

Product Strategy & Delivery

• Define clear product requirements and translate strategy into actionable backlogs and delivery outcomes.
• Prioritise features using customer insights, analytics, and business value.
• Partner with engineering, design, and operations to ensure successful delivery and adoption.
• Balance customer needs, business goals, and technical feasibility to build reliable, scalable products.
• Ensure adherence to governance frameworks, internal standards, and Coles values throughout the lifecycle.

Team Leadership & Collaboration

• Lead and inspire people leaders and operations specialists, fostering a culture of accountability, collaboration, and high performance.
• Set, communicate, and track objectives aligned with domain and enterprise goals.
• Coach and mentor team members, supporting capability development and career growth.
• Promote a learning culture and identify opportunities to improve processes, experiences, and product quality.

Stakeholder & Business Partnership

• Act as the primary point of contact for business and technology stakeholders regarding service performance, risks, and issue resolution.
• Engage proactively with stakeholders to understand pain points and opportunities.
• Provide transparent, data‑driven reporting on performance, risks, incidents, and priorities.
• Build strong, trusted relationships across all levels — including vendors, partners, and senior internal clients.

About you and your skills:

• Minimum 3 years as a Product Manager with a track record of delivering measurable results for customers and the business.
• Experience mentoring Associate Product Managers and contributing to product capability uplift.
• Background in supporting digital channels in large, complex or digital‑first organisations.
• Strong communication skills, able to rationalise design decisions and influence stakeholders.
• Experience collaborating with engineering, design, and marketing teams.
• Deep understanding of the product lifecycle, agile methodologies, UX principles, usability, accessibility, and the broader digital ecosystem.
• Ability to translate business and customer insights into compelling product concepts.
• Trusted leadership style — you listen well, build consensus, and drive decisions when needed.
• Tertiary qualifications are preferred.

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What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 174660

Employment Type: Full time