Product Manager - Hawthorn East

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.

About the role

As a Product Manager at Coles Group, you’ll play a key role in transforming how we deliver to our customers through our Customer Fulfilment Centre (CFC) network, built in partnership with global eCommerce leader Ocado. This role is central to driving the strategy and execution of initiatives that enhance our end-to-end eCommerce and supply chain operations, delivering high-quality customer experiences while improving operational efficiency.

You’ll be responsible for creating and managing a strategic product roadmap aligned to business objectives, using OKRs and key outcomes to guide prioritisation and measure success. Collaborating closely with internal squads, stakeholders, and the Ocado team, you’ll ensure our backlog and broader roadmap support both local business needs and international platform capabilities.

With a deep understanding of supply chain and eCommerce operations, you’ll identify opportunities to improve how we fulfil customer orders—from picking and packing to delivery—within a highly automated environment. Your ability to quantify business benefits, manage dependencies, and lead cross-functional initiatives will be essential to your success.

You’ll work alongside Associate Product Managers, Business Analysts, Technical Product Managers and Delivery Leads, guiding the end-to-end execution of initiatives from discovery to delivery. You’ll also play a key role in mentoring team members, uplifting product processes, and fostering a strong, collaborative culture.

Strong stakeholder engagement and communication are vital, as you’ll ensure transparency around priorities, progress, and outcomes. If you’re passionate about solving complex customer problems, have experience in supply chain or eCommerce, and are excited to contribute to the future of grocery delivery, this role is for you.

About You

• minimum of 2-3 years’ experience as a Product Manager or similar, ideally 4+ years of experience
• A consistent history of delivering measurable results for both users and the business
• Experience developing & mentoring team members and contributing to broader team culture and development
• Experience working in a digital-first organisation with a strong customer-centric focus
• Experience managing multiple, and sometimes competing, stakeholders to drive benefit-based outcomes
• Experienced in communicating and rationalising product design decisions
• Experience working in fast paced environments and comfortable with change
• Skilled in working collaboratively across Operations, Technology and Commercial teams

You'll also have

• Demonstrated knowledge of the product lifecycle, experience building and shipping consumer product experiences with a variety of methodologies, from Agile to waterfall.
• Highly collaborative, able to engage and collaborate with a diverse range of internal and external stakeholders
• You build consensus by default, but can drive hard decisions when needed to continue moving at pace
• Skilled in translating business process and customer insights into product concepts and solutions, tied to broader product and commercial strategy
• Exceptional people management, collaboration and communication skills. Confident, clear and effective written and presentation skills
• Tertiary Degree is preferred

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 152712

Employment Type: Full time