Product Manager - Hawthorn East

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.

About the role

 
We have an opportunity for a Product Manager to join the Digital Products team in a Full-Time and Permanent capacity, reporting into our Group Product Manager.   

Embedded in the Digital arm of Coles, this role will craft the vision, strategy and roadmap for attracting members to Coles’ membership program, Coles Plus. An exciting position to own the web and app experience of the product whilst partnering with a variety of stakeholders to innovate and enhance the product’s experience.  

In this role, you can expect to:

• Define the product strategy and prioritise features/roadmap, experiments, and optimisations based on business objectives 
• Drive product discovery, create a product vision, and contribute to the product strategy and roadmap to achieve organisational goals 
• Utilise customer data and market analysis to identify trends and opportunities for growth 
• Facilitate the balance of technological feasibility, customer needs, and business goals to deliver innovative, user-centric products aligned with company goals 
• Collaborate with stakeholders to identify and prioritise key growth opportunities  
• Responsible for end-to-end execution of their initiatives, from discovery to delivery  
• Accountable for squad OKRs and tracks OKRs and key success measures for the team  

 
About you and your skills:

Leveraging your existing Product Management experience, you are also financially savvy and have a strong understanding of the financial implications of membership-based programs.  

You will also have in your tool kit:

• A minimum of 4 years’ experience as a Product Manager or similar role  
• Proven experience in supporting digital channels in large, complex organizations 
• Experience owning commercial products with outcomes tied to a P&L 
• Strong analytical skills and proficiency in data analysis tools (e.g. Adobe Analytics)
• Experience in Conversion Rate Optimisation and Marketing Automation, improving website and app customer experiences to deliver growth 
• Strong stakeholder management, influencing skills and storytelling ability  
• Excellent communication skills to be able to explain complex concepts to both technical and non-technical audiences  
• Ability to think strategically and practically to translate insights into recommendations  
• Capable of collaborating with teams and leaders across Digital  

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 150773

Employment Type: Full time