Product Manager - Hawthorn East

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.

About the role

As the Product Manager for the Inspire team at Coles, you will be responsible for developing and driving the vision, strategy, and roadmap to attract and engage customers through value and inspiration. You will own the web and app experience for the Inspire products, working closely with marketing, trade, and cross-functional teams to innovate and enhance customer journeys. This includes optimising top-of-funnel experiences such as SEO, third-party integrations, and universal links to drive traffic, alongside refining the homepage, onboarding, and catalogue experiences. 

Your role will also focus on the recipe experience and personalised meal planning, collaborating on seasonal marketing campaigns and trade assets to ensure a seamless and engaging customer experience. You will leverage data-driven insights to continuously improve the product offering and deliver measurable growth.

Key responsibilities include defining the product strategy, driving product discovery, prioritising features and experiments, and overseeing the end-to-end execution of initiatives. You will also be responsible for tracking key success measures and OKRs for the squad, while communicating progress and outcomes to leadership and relevant teams. 

This is a dynamic role ideal for someone who thrives in a fast-paced, innovative environment, and is passionate about creating meaningful customer experiences.

About you and your skills

• A minimum of 4 years’ experience as a Product Manager or similar role  
• Proven experience in supporting digital channels in large, complex organizations 
• Experience with Adobe Experience Manager (AEM) or any other content management system  
• Strong analytical skills and proficiency in data analysis tools e.g. Adobe Analytics  
• Experience in Conversion Rate Optimisation and Marketing Automation, improving website and app customer experiences to deliver growth 
• Strong stakeholder management, influencing skills and storytelling ability  
• Excellent communication skills to be able to explain complex concepts to both technical and non-technical audiences  
• Ability to think strategically and practically to translate insights into recommendations  
• Capable of collaborating with teams and leaders across Digital  

You'll also have

• Demonstrated knowledge of the experimentation lifecycle and managing experimentation/optimisation programs   
• Tertiary degree related to Business, Marketing or equivalent 
• Highly collaborative, able to engage and collaborate with a diverse range of stakeholders including senior leaders 
• Demonstrated experience working in product roles and functions  
• Exceptional communication skills 
• Innovative thinker who can challenge existing processes based on data-led insights  
• Highly analytical and can clearly translate insight into story to drive change

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 142666

Employment Type: Full time