Product Manager - AI Commerce - Hawthorn East

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.

About the role

We are seeking a visionary Product Manager – AI Commerce to lead a newly created role at the forefront of innovation. This position will be responsible for owning and driving the vision, strategy, and roadmap for AI-powered commerce solutions. You will play a pivotal role in shaping and delivering the future of customer experience, working closely with design, technology, and a wide range of stakeholders across the business.

Key Responsibilities

• Define and execute the product vision and strategy for AI commerce
• Develop and manage a clear roadmap that aligns with business goals and customer needs
• Collaborate with design, engineering, data science, and business teams to deliver seamless, intelligent customer experiences
• Identify market opportunities and emerging trends in AI and commerce
• Translate customer insights into innovative product features and solutions
• Drive product launches, ensuring alignment across stakeholders and successful adoption

About You

• A minimum of 4 years’ experience as a Product Manager
• Proven experience in ecommerce, digital product, personalisation or AI/ML environments
• Experience in delivering AI driven products from concept to production
• 3+ years’ experience supporting digital channels in large, complex organisations; experience working in a strong customer-centric focus is preferred
• Strong understanding of machine learning concepts, data pipelines and model lifecycle
• Strong analytical skills and proficiency in data analysis tools
• Experience in defining and tracking success measures related to AI use cases
• Excellent communication skills to be able to explain complex concepts to both technical and non-technical audiences
• Strong stakeholder management, influencing skills and storytelling ability
• Capable of working collaboratively with teams and leaders across Customer & Digital & Technology teams
• Ability to think strategically and practically to translate insights into recommendations
• Understanding of AI governance, ethics and data privacy frameworks
• Experience in designing and implementation of A/B testing strategies
• Deep understanding of the retail landscape, working in and leading in a rapidly evolving omni-channel customer centric environment

Applications close midnight Sunday, 30th November 2025

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 173520

Employment Type: Full time

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