Product Manager, Lending

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

Coles Financial Services is building the future of financial services for Australians. Our team is proactive, passionate, and future-focused, and we’re backed by some of the industry’s biggest names. Together, we provide leading insurance, credit card and lending solutions for our customers.

About the role 

We’re seeking a dynamic Product Manager with a proven track record in credit cards and consumer lending to join our Digital team, specifically Coles Financial Services (CFS). 

Reporting into the Group Product Manager, Cards & Lending, this role will be tasked with managing key internal and external stakeholders to drive strategic objectives for the Cards & Lending portfolios, as well as developing and delivering strategic product plans to drive customer/account growth. 

You will also be responsible for;

• Design and development of new or enhanced customer value propositions
• Identifying and evaluating new strategic product or service opportunities (products, segments, customers, channels or technologies) to support achievement of agreed commercial and customer outcomes
• Preparing Distribution Plans to define new account growth, product mix, and collaborate with the Customer team to build out marketing plans to support the targets agreed in the Distribution Plan
• Preparing strategic business cases, encompassing all relevant dimensions (e.g. opportunity sizing; customer segmentation; revenue and profit drivers; risk and compliance, etc.)
• Management of the product lifecycle, planning, budgeting and forecasting of sales 
• Manage key relationships with peers at NAB, issuer of our white-label lending products, as well as key partnership forums (including Operations forums; Product WIPs) and other ceremonies as required
• Influencing commercial and customer outcomes across internal and external stakeholders, through well-structured and evidence supported communications
   

About you and your skills 

Our ideal candidate will have well developed quantitative analytical and forecasting skills, comfortable working with a range of data sources and synthesising these into actionable insights. You will also be a financial services professional with a proven track record in credit cards and consumer lending, with experience across the end-to-end product development and management lifecycle.

You will also ideally have;

• Related tertiary qualification, in a Business discipline (Finance, Digital, Analytics, Marketing) or relevant fields
• Proven experience in a product management role, ideally in credit cards or consumer finance
• Experience in Agile ways of working and comfortable with relevant tools to plan, manage knowledge and execute work (e.g. JIRA, Confluence)
• Demonstrated P&L management and ability to drive strong commercial outcomes through strategic and tactical actions
• Skilled communicator – structures arguments that are clear, compelling and supported by relevant evidence; explains complex matters with ease and projects confidence to key stakeholders
   

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 135583

Employment Type: Full time

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