Product Designer - Hawthorn East

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

Want to discover opportunities that challenge you? Connect to a career that can take you places? Inspire millions of Australians to lead healthier, happier lives? eCommerce is where you’ll find the freedom, support, and inspiration to do all that and more. We’re the team at the heart of our digital transformation – the ones creating the unified experiences and inclusive services our customers want and need. Open. 
Innovative. It’s our eCommerce team that are redefining what we do, how we do it and why. So, we can build a digital offering fit for every Australian. So, we can shape the future of retail for better. So, we can find more ways to sustainably feed our nation – today and tomorrow.

About the role

Our Digital Experience (DDX) team within our Digital function is significantly growing as we continue to invest in delivering the best digital shopping experience for our customers. Our Digital Experience team is now seeking a Product Designer to join their growing team.

As a Product Designer in the Growth & Personalisation team, you’re an active part of your design team and squad participating in planning, research, ideation, design and execution. You will be required to create experiences across high-quality digital, compelling and accessible experiences for native Apps and responsive web for Coles Supermarkets.

You will work alongside Product Managers and Optimisation Specialists to achieve our objectives and key results. You have experience working with a broad set of metric driven design methodologies including Click Through Rate, Conversation Rate Optimisation, A/B and/or multi-variant testing. Knowing when to use and apply qualitative and quantitative data and insights to create hypothesis for different user cases.

You have extensive experience designing for websites, apps and other touchpoints, with a deep understanding of mobile-first and responsive design and the ability to create rapid, low-fi through to high-fi prototypes and iterate.
Strong working knowledge of digital ecosystem, software development lifecycle, development methodologies (including Agile), A/B testing & optimisation techniques, enterprise architecture principles, web usability and accessibility, online content strategy, and user experience (UX) design.

A key requirement and must have for this role is previous experience with conversion rate optimisation and multi-variant testing for large, complex organisations requiring stakeholder management. We require a designer with digital analytics experience, using digital analytics tools to measure activity and a solid understanding of A/B testing and other digital optimisation techniques.

You will 

•    Develop and align design deliverables to the Coles Digital Strategy.
•    Work with other designers responsible for core parts of the shopping experience by taking in inputs and sharing insights.
•    Collaborate with product and technology delivery to ensure experiences are desirable, feasible and viable.
•    Experience in experimentation and showcasing recommendations based on quantitative and qualitative insights.
•    Translate business process and customer behaviours/insights into design concepts.
•    Understand digital accessibility (WCAG 2.0/2.1) and the implications for design and are able to include high level accessibility requirements in final designs.

You have

•    A minimum of 4 years’ experience as a UX/Product Designer or similar, with extensive skills in wireframe design, UI creation, prototype development and user testing.
•    2+ years’ experience focusing on Conversion Rate Optimisation and Multi-Variant Testing for large, complex organisations requiring stakeholder management.
•    2+ years of digital analytics experience, using digital analytics tools to measure activity 
•    Solid understanding of A/B testing and other digital optimisation techniques 
•    Experience with Adobe Marketing Cloud tools - Analytics, Workspace, Target
•    Experience with screen recording and heatmapping tools
•    Strong working knowledge of the tools of the trade. Such as Figma, Sketch, Adobe CC, InVision, user testing tools and rapid prototyping tools.
•    Previous experience in a Retail, E-commerce and Fast Moving Consumer Goods (FMCG) environment considered favorable.
•    A portfolio demonstrating a range of artefacts developed in the process of creating compelling services.
•    Bonus points if you have payments or fintech experience.

You’re a strong communicator who is personable and inspires individuals and ideas.  
You’re passionate about cultivating an inclusive culture that thrives on collaboration and innovation.  You have a curious mindset and are always looking for ways to improve how we operate. 

Take your next step into something bigger, apply now

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

We’re continuing to build a gender equitable team, and a culture that’s just as diverse, inclusive and welcoming as the communities we serve. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. Find out more in the ‘Our Recruitment Process’ section of our careers site.

Job ID: 107877 

Employment Type: Full time 

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