Product Designer - Hawthorn East

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.

About the role

Coles is seeking a skilled Product Designer to create high-quality, customer-centric digital experiences across web and mobile platforms. As part of the design team, you will contribute to research, ideation, and execution, using journey maps, personas, and user testing to develop and refine solutions. Collaborating closely with product and technology teams, you will ensure designs are desirable, feasible, and viable. A key focus will be optimizing the post-purchase experience while maintaining polished, accessible, and functional UI designs. This role offers the opportunity to shape the future of Coles’ digital customer experience.

About you and your skills

• A minimum of 4 years’ experience as a UX/Product designer or similar, with extensive skills in UI & design system creation, prototype development and user testing.
• 2+ years’ experience supporting digital channels for large, complex organisations requiring stakeholder management.
• Experience designing for websites, apps and other touchpoints, with a deep understanding of mobile-first and responsive design. Ability to create rapid, low-fi through to high-fi prototypes and iterate.
• Experience communicating and rationalising design decisions alongside feasibility.
• A demonstrated capability in creating UI designs & design systems; & providing developer-ready final designs.
• Skilled in translating business process and customer behaviours/insights into design concepts.
• Experience working in a digital-first organisation with a strong customer-centric focus.
• Highly collaborative style, able to engage with a diverse range of stakeholder to meet targets.
• Previous experience in a Retail and Fast Moving Consumer Goods (FMCG) environment considered favorable.
• Demonstrated experience in Human Centred Design.

Commercial Skills & Qualifications

• Working knowledge of the tools of the trade. Such as Figma, Sketch, Adobe CC, InVision, user testing tools and rapid prototyping tools.
• Understanding of: digital ecosystem, software development lifecycle, development methodologies (including Agile), A/B testing and optimisation techniques, enterprise architecture principles, web usability and accessibility, online content strategy, and user experience (UX) design.
• A portfolio demonstrating a range of artefacts developed in the process of creating compelling services.
• An understanding of digital accessibility (WCAG 2.0/2.1) and the implications for design and able to include high level accessibility requirements in final designs.

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 144913

Employment Type: Full time

#LI-OR1