Product Design Manager

 Coles Online  Hawthorn East 

Requisition ID: 51089 

Employment Type: Full time 

Good things start here

This could be the very first step towards an exciting new career with us – a fresh beginning. At the Coles Group, these are moments we live for.

Starting good things is what drives our purpose: to sustainably feed all Australians so they can lead healthier, happier lives. With a team of 120,000 people and an iconic portfolio of Australia’s most trusted brands, we’re perfectly positioned to turn a promising start into a whole lot more.


About the role


Want to discover opportunities that challenge you? Connect to a career that can take you places? Inspire millions of Australians to lead healthier, happier lives? eCommerce is where you’ll find the freedom, support, and inspiration to do all that and more. We’re the team at the heart of our digital transformation – the ones creating the unified experiences and inclusive services our customers want and need. Open. Innovative. Accessibility-obsessed. It’s our eCommerce team that are redefining what we do, how we do it and why. So, we can build a digital offering fit for every Australian. So, we can shape the future of retail for better. So, we can find more ways to sustainably feed our nation – today and tomorrow.


Our Customer Experience and Technology (CXT) team within our eCommerce function is significantly growing as we continue to invest in delivering the best digital shopping experience for our Customers. Our Digital Experience team is now seeking a Product Design Manager to join their growing team.


Please note we are keen to hear from candidates in Melbourne, Brisbane or Sydney. If you want to play a part in the future of digital retailing at Coles, then do apply now!


What you’ll be doing:

As a Lead Product Designer, you will be responsible for working collaboratively with a team of product designers and creating leading digital experience for the Coles Group mobile apps. Working closely with stakeholders, you will be responsible for aligning and optimising design output to the Coles CX, Business and Digital Strategies. 


You’ll also:

  • Work collaboratively with Design Researchers, Service Designers, Content Strategists, UI Designers, Solution Architects and Developers to ensure experiences are desirable, feasible and viable
  • Protect, maintain, and enhance the Coles user experience across all channels
  • Drive a culture of collaboration with product and engineering teams and external design agencies
  • Maintain knowledge management of user experience outputs generated by human-centered design and act as a central source of UX artefacts for the Coles Group
  • Support Managers to build up the product design capability and toolkits within the wider Digital Experience team
  • Contribute to creating a high performing and continuous learning team culture


Good things you’ll need:

We’re after customer-centric and passionate Product Designers with experience supporting and optimising digital channels for customer-led and digital first organisations.


You’ll need:

  • Extensive experience as a UX/Product designer or similar, with skills in wireframe design, UI creation, prototype development and user testing
  • Experience designing for websites, apps, and other touchpoints, with a deep understanding of mobile-first and responsive design
  • Experience supporting digital channels for large complex organisations
  • Extensive experience in project leadership or team mentoring
  • Skilled in translating business process and customer behaviours/insights into design concepts
  • Working knowledge of the tools of the trade such as Figma, Sketch, Adobe CC, InVision, user testing tools, WCAG 2.0/2.1 and rapid prototyping tools
  • Highly collaborative style, able to engage with a diverse range of stakeholder to meet targets


Why Coles?
You’re joining a culture that truly cares about your wellbeing, values what you do and celebrates your success. We’ll invest in you and your career with best practice training, development, and leadership programs. You’ll also receive fantastic team member discounts across our supermarkets and brands.

As part of our focus on achieving a gender balanced workforce, we belong to the WORK180 network as an endorsed employer for women. Our commitment to helping all women thrive in the workplace includes initiatives such as our recently updated parental leave policy, flexible working options and our Employee Assistance Program.

You can explore all this and more at our Coles Careers website. 

For everyone who shares our passion
We encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. We’re happy to adjust our recruitment process to support accessibility needs – so reach out to us at > Careers for everyone > Disability employment.

We’d love to meet you
If you have the skills, experience and motivation to succeed in this role, please take the next step and submit your application.