Product Analyst - Hawthorn East

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

Our Technology team is the backbone of the business, building and maintaining the information technology infrastructure that support Coles Group. As a part of the Technology team, you get the opportunity to work through complex, challenging, meaningful problems using large data sets and new technologies to expand your skills and experience.

About the Role

As a Product Analyst, you will play a critical role in supporting product discovery, design, and delivery through data-driven insights and strong business analysis practices.

You’ll work closely with Product Managers, Engineers, Architects, QA, and business stakeholders to understand customer behaviour, business processes, and product performance translating these into clear requirements and actionable insights.

This role blends BA execution with product thinking, ensuring solutions are not only well-defined but also aligned to strategic objectives and deliver real value.

Key Responsibilities 

• Analyse customer behaviour, user journeys, and product performance to support discovery and inform product decisions
• Translate business needs into clear user stories, acceptance criteria, and process flows (As-Is / To-Be)
• Ensure backlog readiness, including defining business rules, assumptions, and maintaining traceability to outcomes
• Facilitate workshops and backlog refinement sessions, driving clarity and alignment across teams
• Collaborate closely with Product Managers, Engineers, and QA to support delivery, testing, and defect resolution
• Act as a key point of contact for requirement clarification throughout the delivery lifecycle
• Drive stakeholder alignment and communication, ensuring shared understanding of scope, priorities, and outcomes

About you & your skills

• Proven experience as a Business Analyst, Product Analyst, or Product Owner within Agile, cross-functional teams
• Strong analytical and problem-solving skills, with the ability to translate business needs into clear, buildable, and testable requirements
• Experience supporting product discovery, using data, insights, and research to inform decisions
• Confident working with technical teams, with an understanding of system behaviour, integrations, and delivery processes
• Excellent stakeholder management, communication, and facilitation skills, with the ability to drive alignment and outcomes
• Hands-on experience with user stories, acceptance criteria, and backlog management
• Familiarity with tools such as Jira, Confluence, and process mapping tools
• Exposure to data and analytics tools (e.g. Excel, SQL, Tableau, Power BI) is advantageous
• Background in retail or similar complex environments is highly regarded

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 181533

Employment Type: Full time

#LI-OR1