Product Analyst - Hawthorn East

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

Our Technology team is the backbone of the business, building and maintaining the information technology infrastructure that support Coles Group. As a part of the Technology team, you get the opportunity to work through complex, challenging, meaningful problems using large data sets and new technologies to expand your skills and experience.

About the Role

We’re looking for a Product Analyst to join our Replenishment & Forecasting domain—an area critical to ensuring the right products are available to our customers at the right time.

In this role, you’ll partner closely with Product Managers, Architects and Engineers to analyse systems, business processes, replenishment plans, and forecasting models to inform evidence‑based product decisions. You’ll translate data, research, and product intent into actionable insights that improve customer and business outcomes. Your work will directly shape feature prioritisation, user experience optimisation, and product strategy alignment.

Key Responsibilities

Product Insights & Discovery

• Analyse application/system requirements, current state processes, business rules, replenishment plans, and forecasting models to support product discovery and design.
• Support validation of solution design, architecture, and impact assessments through analysis of systems and data flows.
• Contribute insights that help prioritise features and improve customer and business outcomes.

Backlog & Requirements

• Translate business intent and product features into clear, testable user stories and acceptance criteria.
• Define business rules, constraints, assumptions, and edge cases to ensure effective delivery.
• Ensure backlog items meet the agreed Definition of Ready.
• Maintain traceability from product outcomes to features and stories.

Squad Collaboration

• Facilitate or support backlog refinement sessions.
• Act as the primary point of clarification for requirements during delivery.
• Work closely with Product Managers to ensure priorities and scope are clearly understood.

Stakeholder & Delivery Alignment

• Collaborate with Engineering and QA to ensure delivery aligns with requirements and intended outcomes.
• Support defect triage and validation through requirement clarification.
• Communicate changes, assumptions, and impacts across the squad and business stakeholders to ensure alignment.

About you and your skills:

Experience

• Experience working in Agile product or delivery teams.
• Hands‑on experience writing user stories and acceptance criteria.
• Experience supporting discovery activities using data, research, or user insights.
• Experience collaborating with Product, Design, Engineering, and QA roles.
• Exposure to process analysis, business rules, or system interactions.
• Experience in retail systems—particularly supply chain, replenishment, or forecasting—is highly desirable.

Skills

• Strong analytical and problem‑solving skills.
• Ability to translate business intent into clear, buildable, testable requirements.
• Competence in analytics and discovery research methods.
• Effective facilitation and communication skills.
• Comfortable working with technical teams and discussing system behaviour.
• Familiarity with product and delivery tools such as Jira, Confluence, and visual collaboration tools.

#LI-DIG3

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 180202

Employment Type: Full time