Practice Manager - Hawthorn East
We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.
About the team
Our Technology team is the backbone of the business, building and maintaining the information technology infrastructure that support Coles Group. As a part of the Technology team, you get the opportunity to work through complex, challenging, meaningful problems using large data sets and new technologies to expand your skills and experience.
About the role
As a Practice Manager - Store Operations, you will be responsible for building, managing, and developing the project delivery workforce that supports technology initiatives across store operations and corporate platforms. Rather than directly delivering projects, this role focuses on workforce planning, capability uplift, resource management, and leadership of delivery professionals.
You’ll partner with senior Delivery and Program leadership to align workforce planning with strategic priorities, uplift delivery maturity, improve frameworks and practices, and drive consistent high‑quality delivery.
This is a leadership role that requires strong stakeholder engagement, commercial acumen, and the ability to shape and grow a high‑performing delivery capability.
Key responsibilities include
- Leading workforce planning, capability development and resource allocation across the delivery organisation
- Building, coaching and developing high‑performing project delivery professionals
- Uplifting delivery frameworks, methodologies, practices and tools to drive consistency and excellence
- Partnering with Delivery and Program leaders to ensure alignment between workforce capability and strategic priorities
- Managing vendor partnerships, contracts, governance and performance to ensure high‑quality outcomes
- Overseeing portfolio insights, reporting, risks, dependencies and delivery data quality for executive decision‑making
- Driving continuous improvement across delivery processes, communities of practice and professional development initiatives
About you and your skills
You will bring strong leadership capability, delivery experience, and strategic thinking, including:
- Experience in senior technology, project delivery or program leadership roles within large, complex organisations
- Proven ability to lead multi‑disciplinary teams, uplift capability and drive professional development
- Strong background in enterprise technology delivery, operating models and hybrid cloud or platform environments
- Demonstrated experience in vendor management, contract governance and commercial decision‑making
- Expertise in PMO, portfolio management or delivery excellence functions
- Strong communication, stakeholder engagement and influencing skills across business and technology teams
- Experience with project and program management methodologies and tools such as PMI, PRINCE2, Agile, MS Project, Jira or Confluence
What’s in it for you?
- Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
- Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
- Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
- Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
- Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
- Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
- Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
About the recruitment process
We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au
Job ID: 174666
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Employment Type: Full time