Portfolio Change Manager - Hawthorn East

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

Our Technology team is the backbone of the business, building and maintaining the information technology infrastructure that support Coles Group. As a part of the Technology team, you get the opportunity to work through complex, challenging, meaningful problems using large data sets and new technologies to expand your skills and experience.

About the role

As a Portfolio Change Manager, you’ll be responsible for designing and implementing change strategies across a portfolio of highly technical initiatives. You’ll lead end-to-end change activities to support the people side of change—covering technology, ways of working, culture, roles, and processes—ensuring safe and effective delivery.

You’ll play a key role in maximising user adoption and minimising resistance across priority technology transformations, including areas such as Cyber Security, Core Technology Services, AI, and digital platforms.

Key responsibilities include:

• Lead and deliver end-to-end change management across multiple concurrent projects within the Technology portfolio.
• Design and execute change strategies that support adoption of new systems, processes, and behaviours.
• Partner with technical stakeholders to deliver change in highly complex environments.
• Support incident management and resolution with appropriate change interventions and post-incident reviews.
• Develop and deliver training content and manage end-user regression.
• Influence and engage stakeholders at all levels, from senior leaders to operational teams.
• Advocate for project and change management disciplines across all stages of the project lifecycle.
• Design creative and practical change interventions that resonate with diverse audiences.

About you and your skills:

• Minimum 10 years’ experience in change management across a portfolio of projects, ideally within FMCG or similar industries.
• Proven experience in highly technical environments, working with stakeholders in Cyber, Security, Risk, Infrastructure, and Core Technology Services.
• Strong background in delivering technology transformation programs (e.g., identity platforms, AI, ERP, data platforms, digital transformation).
• Experience in establishing and maturing operating models and Centres of Excellence (e.g., for AI).
• Ability to self-prioritise and manage competing demands in fast-paced, ambiguous environments.
• Flexibility to support incident resolution outside standard hours when required.
• Expertise in designing and executing change interventions including training and stakeholder engagement.
• Deep understanding of change management principles, methodologies (e.g., ADKAR®), and tools.
• Experience with Digital Adoption Platforms such as WalkMe is highly desirable.
• Exceptional communication and influencing skills, with emotional intelligence and active listening capabilities.
• Strong understanding of project management approaches and ability to align change delivery accordingly.

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What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 164892

Employment Type: Full time