Online Content & Trade Specialist - Hawthorn East

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.

About the role

As the Online Content Coordinator for CFCs, you will manage the end-to-end content planning and briefing process for CFCs trade offers and campaigns, to deliver the Customer Trade Plan across Coles Online web & App platforms.

• Brief in weekly trade and content requests to the CFC Content Author, Designer and CFC/National trade teams, working in partnership to deliver the trade plan.
• Develop and manage the CFC briefing process to seamlessly launch upcoming campaigns, in partnership with the National Trade team.
• Plan out weekly Homepage placements for CFC offers, ensuring collaboration with the National trade team to make commercially viable and customer lead decisions.
• Develop supporting CFC content to drive specific category and product performance via the Homepage and website placements.
• Review all CFC content and lead the approval process, connecting with the Senior Trade Manager for final sign off.
• Complete weekly planning with the CRM specialist to plan out emails for next day delivery offers, content and ranges.
• Collaborate with the Content Author on priorities and content requirements within the planning and execution process.
• Work with CFC Marketing to develop campaign support including Paid Search activations.
• Support with weekly reporting on content performance, website engagement, promotion performance, category, and product insights to share back to the team and develop opportunities/actions from. 
• Develop an A/B testing program for content focusing on imagery, headlines and conversion-oriented CTA’s to deliver sales in partnership with the Product Manager for CFC growth.
• Work with Digital Category managers to develop and coordinate offer details including product details/lists. promotion loading and performance.  
• Manage and update relevant trade planning documents for team visibility and circulation.
• Supporting the Content Author with ad hoc Web and content updates across the website and app. 

About you and your skills

• 2 - 3+ years' Ecommerce, with exposure to Content & Trade.
• 2 - 3+ year’s experience working with a CMS (AEM preferable.
• 2+ years working on Analytical tools e.g. Adobe or Google Analytics.
• Ability to work cross functionally in a fast-paced environment.
• Communication and problem-solving skills.
• Customer First and Growth Mindset.

You'll also have

• Excellent organisational and project management skills
• Ability to work collaboratively in a cross functional team
• Good communication skills
• Attention to detail

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 144673

Employment Type: Full time

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