On Demand Trade Specialist - Hawthorn East

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

Our Coles Liquor team work across three leading brands (Liquorland, First Choice Liquor Market and Vintage Cellars), each with their own unique offering and customer base. With a network of more than 930 stores and ultra-convenient online sites, delivering on our commitment to provide accessible drink solutions for every occasion.

About the role

Reporting into the On Demand Trade Manager, you will focus on driving online sales and profit growth for Coles Liquor through on demand delivery platforms such as Uber, DoorDash and Menulog. This role combines strategic planning, partner management and eCommerce execution to ensure the business meets its commercial targets and provides a seamless customer experience.

You will:

• Own and execute the online trade strategy in collaboration with internal and external stakeholders
• Lead campaign activations to ensure initiatives benefit both customer and in-store teams
• Manage partner relationships to drive commercial and fulfilment excellences
• Develop and manage Marketplace product range, pricing and promotional activity across 2,425+ active sites to drive sustainable project growth for Coles Liquor
• Enhance the digital customer experience on Marketplace platforms to increase key metrics such as conversion rate and average order value (AOV)
• Collaborate with internal teams across Category, Operations, Stores, Marketing, Range & Space, Supply Chain and Merchandise – ensuring drive of positive commercial outcomes

About you and your skills

The ideal candidate is a commercially driven eCommerce professional with proven experience managing online sales channels, ideally within a Liquor retail environment. They’ll successfully develop and execute trade strategies, manage relationships and use data to drive performance across key metrics.

You will have:

• Demonstrated a track record of delivering market-leading commercial and customer outcomes
• 3-5 years’ experience in driving online conversion and average order value
• 3-5 years' experience in working with back-end systems and business processes
• A strong customer-centric approach with the ability to negotiate and influence a varied stakeholder group
• Excellent communication skills (both written and verbal)

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What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 158801

Employment Type: Full time