Loyalty Program Manager - Hawthorn East
We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.
About the team
Customer powers one of Australia’s biggest brands. Our team connects us with millions of Aussies each week. Whether it’s through engaging content, omnichannel storytelling or thunderclap advertising that reaches 98% of Aussies, we connect in many ways.
About The Role
We have an exciting new opening for 2 Program Managers within our Loyalty and Customer Continuity team.
Applications close on October 8.
What you'll be doing
Reporting to our Head of Planning and Customer Continuity, you’ll be responsible for managing the end-to-end program of work for LBI (Collectable, Continuity and Consumer Promotion) marketing programs – leading a project team of over 20 team members.
You’ll also
• Manage the plan ensuring effective running of the project day to day, through chairing meetings, documenting actions/risks.
• Report weekly on program performance to Head of and GM and deliver end of program review.
• Manage daily relationship key external loyalty partners.
• Ensure all key areas of the business are informed and briefed on program at the appropriate time.
• Actively identify areas of improvement within program delivery and build plan to execute.
What You Bring
In this role, you'll leverage 5 years of experience in a marketing-facing project management role with a strong track record of managing multiple concurrent projects end-to-end, from planning to execution phases.
Importantly, your ability to manage cross-functional internal stakeholders and liaise with external suppliers effectively, will be key to your success.
You’ll also need
• Strong commercial, financial and analytical skills
• Strong engagement with senior leadership
• Ability to present to leadership and large forums
• Ability to problem solve across multiple teams and manage projects through ambiguity
• Budget management across multiple projects
• Tertiary Degree – Marketing or Similar.
#LI-MAR
Take your next step into something bigger, apply now
With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is our investment and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work, additional leave and parental leave entitlements.
We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au
Job ID: 128993
Employment Type: Full time