Liability and Dispute Specialist - Hawthorn East

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

Coles Group Insurance protects our team members, customers, and business. We work across a variety of areas, from workers compensation to property insurance to public liability insurance. Our team offers strategic advice that guides decision making and helps Coles Group achieve its business outcomes.

About the role 

Looking to use your experience across many facets of workers compensation?  This role provides strategic advice and management of disputes to ensure compliance against regulatory requirements and quality decision making throughout the course of the claim.

An exciting opportunity exists for a highly motivated and proactive Liability and Dispute Specialist to join our self-insurance team.  Reporting to the Liability & Compliance Manager, you will work across three main functions:

• Technical advice and Decision sign off in line with the WIRC Act and Worksafe Victoria guidelines.
• Represent Coles TeamCover at the Workplace Injury Commission. 
• Manage a portfolio of Impairment benefit claims.

Drive reduction in liabilities and protect the reputation of Coles through taking accountability for complex claims by: 

• Maintaining knowledge of workers compensation legislation, regulatory framework, issue resolution processes, court cases and ensuring all actions remain 
• Assisting in determining lability on complex claims both initial and ongoing
• Representing Coles at Arbitration and conciliation to ensure pragmatic outcomes considering Team Member impact, commercial result, and reputation protection 
• Conducting internal claim reviews with the claims team to increase their capability in making liability decisions and resolving disputes.

About you and your skills

Prior experience as a Technical Manager or Dispute Resolution Officer will hold you in good stead for this role. Impairment benefit experience is not a pre-requisite, however a willingness to undertake training in this area is recommended.  Significant experience in managing claims in workers compensation is essential, specifically in delivering strong outcomes with difficult claims.  In addition, you’ll have;

• Minimum 4-5 Years’ experience in Victorian Workers Compensation legislation
• Significant experience in stakeholder management
• Experience in negotiating Conciliation matters 
• Highly effective interpersonal and communication capabilities
• Ability to manage multiple priorities to meet agreed deadlines

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What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 150858

Employment Type: Full time