Head of Technology - eCommerce Services - Hawthorn East

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.

About the Role

Join one of Australia’s leading retailers and 115,000 plus team members at a pivotal time of growth and transformation as we continued to deliver on our 3D strategy and purpose of 'helping Australians eat and live better every day'. With a strong customer focus in eCommerce, we are investing in the next generation of digital retail platforms to deliver seamless, omnichannel experiences for millions of customers

As Head of Technology – eCommerce Services, you will lead the end-to-end delivery, stability, and transformation of our eCommerce services. Reporting directly to the General Manager for Customer & Digital, you will shape the future of our core eCommerce engine with composable architecture, ensuring future AI readiness. This role will also lead and steer the architect practice and DevOps chapters. 

The role combines strategic vision with hands-on leadership, offering the opportunity to influence senior stakeholders, drive transformation programs, and ensure operational excellence across one of the most critical areas of our business.

Key Responsibilities include

• Lead, mentor, and develop a team of senior technology leaders across Architecture, Engineering, and DevOps.
• Define and execute the eCommerce technology strategy, enabling omnichannel growth and future AI integration.
• Ensure platform stability, scalability, and efficiency to support ongoing business performance.
• Oversee transformation initiatives, including Project Skyline, to modernise the eCommerce core engine.
• Partner with senior executives and business leaders to align technology outcomes with the company’s growth strategy.
• Attract, retain, and build top technology talent to strengthen delivery and innovation capability.

About You & Your Skills

We’re looking for an experienced technology leader who can balance strategic foresight with delivery excellence. You will bring:

• Proven track record in digital technology leadership roles within eCommerce, retail, or large-scale digital environments.
• Expertise in eCommerce platforms, composable architecture, cloud technologies, DevOps, and modern engineering practices.
• Strong skills in stakeholder management, influencing, and driving organisational change.
• Experience leading complex transformation programs in high-pressure, customer-focused environments.
• A collaborative, inspirational leadership style that empowers teams to deliver business outcomes.
• Tertiary qualifications in Computer Science, Information Technology, Engineering or related discipline.
• Strong technical leadership across web architecture, DevOps, cloud (e.g. AWS, Azure, GCP), and software engineering practices.
• Deep knowledge of modern eCommerce platforms, architecture patterns (e.g. MACH, headless, composable), and customer experience technologies – knowledge of Coles eCommerce products and platforms (e.g. HCLC) highly advantageous.
• Advanced skills in digital performance optimisation, observability, and CI/CD practices for rapid deployment at scale.
• Excellent communication and leadership skills, with a proven ability to build, coach and scale high-performing technology teams.
• Certifications in Agile, Cloud Architecture, DevOps or relevant digital technologies highly desirable.

Why Join Us?

• Play a pivotal role in transforming the core growth engine of the business to drive double-digit growth.
• Lead critical technology platforms and driver retail effieciency.
• Shape the future of omnichannel retail in Australia, with the opportunity to make a lasting impact on how millions of customer’s shop in the years to come.
• Work in a dynamic environment and be a leader across technology and the business.

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 164941

Employment Type: Full time

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