Head of P&C Operations VIC

Coles Supermarkets  HAWTHORN EAST 


Requisition ID: 21467 

Employment Type: Full time 


Good things start here


This could be the very first step towards an exciting new career with us – a fresh beginning. At Coles Group, these are moments we live for.


Starting good things is what drives our purpose: to sustainably feed all Australians so they can lead healthier, happier lives. With a team of 120,000 people and an iconic portfolio of Australia’s most trusted brands, we’re perfectly positioned to turn a promising start into a whole lot more.


About the role


We’re a diverse bunch and we authentically celebrate this at Coles Group. Our People & Culture team work hard to create an inclusive workplace driven by support and empowerment. Working across our Centres of Excellence, P&C Central and Business Partnering, we focus on bringing out the best in our people, making their lives easier through better experiences, helpful tools, innovative tech and ongoing career opportunities.  


This position is one of the most complex of the ‘Head of’ Roles in P&C Operations with nearly 30,000 team members across two Distribution Centre’s (DCs) and approximately 250 stores. 


As Head of P&C Operations VIC/TAS you’ll be responsible for end to end accountability for P&C in Supermarkets and Distribution Centres and partner with the State Operations General Managers to provide end to end P&C support through the development and execution of the people plan and P&C Strategy for Supermarkets and Distributions Centres.


Collaborating with the General Manager P&C Operations to operationalise the P&C people strategy to drive commercial outcomes for the State and identify, manage and mitigate risk to the business of decisions related to people within the state – across supermarkets and DCs.


Lead teams of P&C BPs/ Managers to provide expert, practical, commercially balanced, industrially sensitive P&C advice that develops a positive employee relations environment


It is preferred this role is Melbourne based.



What you’ll be doing


Having a strong commercial and business acumen, the Head of P&C Operations is responsible for:

  • Leading a team of five 
  • Operationalising the people strategy – driver of change
  • Identify, manage and mitigate risk to the business of decisions related to people within the state – across supermarkets and DCs
  • Oversee team to ensure P&C processes are effectively embedded in the Stores and DCs.
  • Identify and deliver agreed P&C initiatives to enable the team to deliver upon its organisational objectives
  • Lead, guide, inspire the P&C team to be engaged in P&C and Coles.
  • Be a champion of LEAD.
  • Identify, develop and manage talent to ensure a robust pipeline for the State.



Good things you’ll need 


  • Tertiary qualified or demonstrated strong performance in a HR/ P&C role
  • Significant P&C generalist experience within a large fast-moving business and manage multiple competing priorities
  • Strong stakeholder skills with the ability to partner and influence at all levels
  • Business consulting/partnering
  • Sound knowledge of employee relations legislation in Australia including Fair work Australia
  • Proven track record in driving EBA negotiations and managing working relationship with union bodies
  • Cultural and business transformation experience
  • Experience in P&C within Retail and/or Supermarkets preferable #LI-PC


Why Coles?
We’re committed to making this a great place to work, from day one. From flexible working arrangements to discounts across all our internal brands (including 5% off at Coles supermarkets!), there are plenty of reasons to love working here. Explore all this and more at our Coles Careers website.


For everyone who shares our passion
We encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. We’re happy to adjust our recruitment process to support accessibility needs – so reach out to us at www.careers.colesgroup.com.au > Careers for everyone > Disability employment.


We’d love to meet you
If you have the skills, experience and motivation to succeed in this role, please take the next step and submit your application.