Head of Fulfilment and Last Mile Capability - Hawthorn East

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.

About the role

To build and deliver the long term, end to end fulfilment & last mile strategy for the Coles grocery ecommerce business. Driving market share and profit by identifying and executing opportunities for efficiency, cost control, order and sales growth across all customer propositions.

Key Responsibilities

• Develop and deliver the long-term network strategy for last mile delivery across all B2C and B2B propositions including the integration of CFCs
• Create an integrated network plan that provides a single view of the network across all propositions, enabling optimisation and cost efficiencies
• Develop and implement a strategy that enables Coles to stay connected to advances in last mile tech capabilities
• Build and deliver the strategy for the use of AI to streamline last mile operations
• Identify opportunities for adjacent commercial revenues by providing delivery services for other Coles Group businesses
• Develop & deliver the long term strategy for fulfilment of e-commerce orders at Coles
• Build a detailed, 3 year, end-to-end productivity plan across all customer propositions
• Lead the delivery of the Unified Last Mile program through the team, enabling advanced delivery orchestration and efficiencies

About You

• Minimum 5 years senior leadership experience, ideally within e-commerce at a large retailer
• Strategy and/or consultancy experience preferred
• Operational experience within grocery e-commerce last mile and fulfilment desirable

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 149496

Employment Type: Full time

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