Group Product Manager - In-Store Fulfilment - Hawthorn East

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.

Location: Melbourne
Work Type: Full-time/permanent

Coles is reimagining the future of in‑store eCommerce fulfilment and we’re looking for a strategic, systems‑minded Group Product Manager to lead this transformation. This is a rare opportunity to shape how millions of Australians receive their online grocery orders, while driving meaningful improvements in efficiency, scalability, and customer experience across one of the country’s largest retail networks.

About the role

As online demand continues to grow, in‑store fulfilment is becoming a critical engine of our eCommerce strategy. Your mission is to redesign and simplify how we pick, pack, and stage orders in stores. Creating a model that is more scalable, lower cost, easier for teams to operate, and more customer‑centric.

You’ll lead the end‑to‑end design and delivery of a new operating model, partner across the business to align upstream and downstream processes, and define the technology that powers fulfilment in every store format

What you’ll be doing

Transform in‑store fulfilment

• Redesign and simplify in‑store eCommerce fulfilment processes to unlock profitable growth.
• Lead the design and delivery of a new operating model across pick, pack, and stage workflows.
• Drive innovation in labour efficiency, order accuracy, and customer experience through technology and process design.
• Simplify the management of multiple pick waves and order types to reduce complexity and improve responsiveness.

Build the technology and systems that scale

• Define the software and hardware required to support efficient, customer‑centric fulfilment from supermarket shelves.
• Develop and own the product strategy and roadmap for both current and future fulfilment systems.
• Use data, insights, and customer feedback to inform product decisions and prioritisation.

Partner across the business

• Collaborate with Central Operations to redesign upstream supply chain processes—stock management, location management, replenishment—to align with the new operating model.
• Ensure the fulfilment model integrates seamlessly with upstream and downstream systems across store formats.
• Drive cross‑functional initiatives, manage dependencies, and maintain strong stakeholder alignment.

Lead a high‑performing product team

• Mentor and develop Product Managers, fostering strong product craft, accountability, and team culture.
• Use OKRs to define and measure squad objectives.
• Shape and prioritise the product backlog in alignment with broader strategy.
• Be accountable for squad outcomes and end‑to‑end delivery of initiatives.
• Communicate progress clearly, consistently, and with influence.

What You’ll Bring

• 5+ years’ experience in product, operations, or fulfilment roles within eCommerce, retail, or supply chain environments.
• Proven experience leading cross‑functional teams to design and implement scalable fulfilment or operational models.
• Strong background in process design, simplification, and challenging legacy ways of working.
• Demonstrated ability to deliver measurable improvements in efficiency, accuracy, or customer experience.
• Skilled in using data and customer insights to guide product and process decisions.
• Comfortable operating in fast‑paced, ambiguous environments with evolving priorities.
• Excellent communication and stakeholder management skills.

Product Management Excellence

• Ability to define and communicate a clear product vision, strategy, and roadmap.
• Experience gathering, managing, and prioritising product requirements across multiple squads.
• Strong collaboration with engineering, experience, and marketing teams to ensure business case and customer outcomes are met.
• Deep commitment to listening to customers and solving meaningful customer problems.

Governance, Compliance & Commercial Accountability

• Protect and enhance Coles’ reputation with customers, stakeholders, regulators, and media.
• Ensure personal and team compliance with internal policies, the Coles Code of Conduct, and all relevant laws and industry standards.
• Embed compliance requirements into planning and day‑to‑day practices.
• Maintain strong governance across areas of responsibility, including reporting and managing compliance incidents.
• Ensure team members receive appropriate compliance training and development.
• Be accountable for the commercial outcomes delivered by each Product Manager in your team.

Leadership at Coles

You lead by example, upholding Coles’ values, fostering a culture of accountability, and empowering teams to deliver exceptional outcomes. You bring clarity, energy, and purpose to complex challenges, and you’re passionate about improving the experience for customers and store teams alike.

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 174401

Employment Type: Full time
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