Group Product Manager - Digital Store Experience - Hawthorn East

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.

Location: Melbourne based 
Employment Type: Full-time
Seniority: Senior Leadership

Shape the Future of In‑Store Shopping
As our Group Product Manager – Digital Store Experience, you’ll lead the charge in redefining how customers shop with us in store. This brand‑new role exists to transform the traditional checkout into a seamless, intuitive, digitally‑enhanced experience that makes shopping easier, faster, and more enjoyable.

If you’re energised by building from the ground up, driving strategic digital innovation, and delivering meaningful change at scale, this is your opportunity to make a major impact.

What You’ll Lead
In this role, you will

• Own and build the product vision and roadmap from scratch for our next‑generation in‑store digital checkout experience.
• Identify, evaluate, and implement new digital technologies and features that elevate the customer journey at the point of sale.
• Collaborate closely with Customer Experience, Operations, and Technology to bring your roadmap to life, from concept to rollout.
• Champion customer‑centric thinking, ensuring every solution reduces friction and enhances ease at checkout.
• Drive cross‑functional alignment, influencing senior stakeholders and ensuring delivery of a cohesive, scalable digital experience.
• Lead with a test‑and‑learn mindset, using insights and data to continuously refine and optimise the in‑store digital ecosystem.
• Leadd, coach, and manage one or more Product Managers and their squads, setting clear direction, expectations, and priorities.

What You Bring

• Proven experience delivering large‑scale, strategic digital initiatives, ideally in a complex, multi‑stakeholder environment.
• A strong background in retail, with a deep understanding of customer behaviour and in‑store operational realities.
• Experience working with or around POS systems is helpful but not essential. We're looking for someone who had delivered large strategic, digital, customer facing pieces of work. 
• Exceptional leadership and communication skills, with the ability to influence, inspire, and drive clarity across teams.
• Strong track record of delivering commercially impactful digital initiatives, with clear accountability for revenue growth, cost efficiency, margin protection, or productivity uplift.
• A passion for innovation, experimentation, and solving real customer problems through technology.
• A strategic thinker who can zoom out to define the vision and zoom in to guide execution.

Why This Role Matters

This is not an incremental improvement role, it’s a chance to reimagine the in‑store experience for millions of customers. You’ll be shaping the future of how people shop, blending digital innovation with the physical retail environment in ways that truly make a difference.

If you’re excited by the idea of building something new, leading with purpose, and delivering products that customers love, we’d love to meet you.

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 173530

Employment Type: Full time

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