Group Product Manager - Customer Experience - Hawthorn East

A new role means a new way to win together. We’ve been proudly serving Australian communities since 1914 and at the heart of our continued success lies our 115,000 team members working across the country. If you’re looking for a career-defining opportunity, take the next step and explore another way your work can have impact and make a difference.

About the team

Our Technology team is the backbone of the business, building and maintaining the information technology infrastructure that support Coles Group. As a part of the Technology team, you get the opportunity to work through complex, challenging, meaningful problems using large data sets and new technologies to expand your skills and experience.

As the way Australians shop continues to evolve, our Data and AI Team keeps Coles at the forefront of modern retail. We combine data, artificial intelligence, and applied engineering to reimagine how we engage customers, creating more personalised, relevant and connected experiences across all touchpoints.

Within this, our Customer Experience (CX) domain focuses on building and scaling customer data, audience, activation, and decisioning capabilities to enable more targeted, measurable and commercially impactful customer engagement.

About the role

As Group Product Manager Customer Experience (CX), you will define the strategy and lead the delivery of a portfolio of customer data and activation products, ensuring measurable business value is realised.

Working closely with senior stakeholders across marketing, digital, data and technology, your responsibilities will include:

• Define and drive the CX product strategy across customer data, audiences, loyalty, activation and decisioning
• Own and evolve the Enterprise Customer Data Store, including customer profiles, identity resolution and data quality
• Oversee audience creation and activation capabilities, enabling segmentation and targeting at scale
• Lead the evolution of loyalty and personalisation capabilities to drive deeper customer engagement
• Establish decisioning frameworks, enabling real time and rules based personalisation across channels
• Define and embed measurement frameworks to assess campaign effectiveness, including C360 and loyalty
• Lead and develop a team of Product Managers, ensuring strong product practices and delivery outcomes
• Own portfolio roadmaps, aligning investment and priorities to business and commercial objectives
• Partner with senior stakeholders to align on strategy, influence decision making, and drive outcomes
• Take accountability for product performance, defining success metrics and continuously optimising value

About you and your skills

• Proven experience as a Group Product Manager, Lead Product Manager or equivalent in a large scale enterprise environment
• Strong data background, with deep experience working on customer data, martech or personalisation platforms
• Experience across customer data platforms, audience segmentation, activation, loyalty or decisioning capabilities
• Demonstrated ability to define and execute product strategy across a portfolio of products
• Strong commercial acumen, with experience linking customer initiatives to measurable business outcomes
• Experience leading and developing product managers and cross functional teams
• Strong stakeholder management skills, with the ability to influence at senior levels across business and technology
• Ability to translate complex data and technology concepts into clear business value

Skills and Qualifications

• Extensive experience in product management across data, customer, or marketing technology domains
• Strong understanding of the end to end customer data and activation lifecycle
• Experience working with modern data platforms and martech ecosystems
• Ability to define long term vision and roadmaps within an enterprise context
• Strong communication, influencing and storytelling skills
• Experience with product frameworks such as OKRs, roadmapping, and portfolio prioritisation
• Relevant tertiary qualification or equivalent practical experience

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 182160

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Employment Type: Full time