Governance Analyst - Hawthorn East

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

As the way Australians shop continues to evolve, our Data and AI Team keep Coles at the forefront of modern retail. We combine data, artificial intelligence, and applied engineering to reimagine how our stores, supply chain, and digital channels operate — creating smarter, more connected, and seamless experiences for our customers and team members.

Operating as a centralised development and enablement function within Coles Technology, the team unites product, engineering, and platform capabilities to deliver the intelligence layer of the enterprise. We serve every part of Coles — from computer vision applications that enhance in-store experiences and reduce loss, to forecasting, optimisation, and decision-support solutions that drive efficiency, accuracy, and agility across our supply chain, retail operations, and corporate functions.

The scale and impact of this work are significant. Coles serves millions of customers each week across more than a thousand stores nationwide, and our AI and data capabilities provide the intelligence that underpins how we plan, move, sell, and serve. By combining deep data capability with applied AI and modern engineering, we’re enabling Coles to become a truly AI-enabled enterprise, transforming how we operate and how Australia shops every day.

About the role

As a Governance Analyst for our Data and Artificial Intelligence team, your primary function will be to Support the implementation and continuous improvement of governance frameworks across Data and AI/ML platforms to ensure ethical, responsible, and compliant use of Data and AI/ML technologies.

You will assist in operationalising governance controls across the data and AI/ML model lifecycle including data sourcing, model training, deployment, monitoring, and decommissioning and your key responsibilities will include:

• Contribute to the development and maintenance of governance documentation, including policies, procedures, data standards, metadata strategies, and governance metrics.
• Monitor AI/ML models for compliance with regulatory, ethical, and risk standards, including explainability, fairness, transparency, and data privacy.
• Collaborate with platform, data engineering, legal, risk, and compliance teams to ensure alignment with enterprise governance policies.
• Support the implementation and maintenance of metadata management, data lineage, and audit logging tools.
• Track and report on governance KPIs related to data quality, model risk, access control, and policy adherence.
• Conduct audits and regular reviews across data management across all our platforms - SQL knowledge would b essential.
• Promote governance awareness and contribute to a culture of responsible AI across the organization.
• Collaborate with Privacy/ Marketing Compliance and legal teams to ensure data activation aligns with consent, DNC, Spam Act & Australian Privacy Principles
• Collaborate with platform and engineering teams to define and maintain source-to-platform data dictionaries, lineage documentation, and data usage guidelines.
• Support data QA activities, anomaly detection, and platform audit processes.
• Implement the principles of data lifecycle management through the customer data tech stack

About You and Your Skills

• 3+ years of experience in data governance, risk, compliance, or information management roles.
• Exposure to AI/ML lifecycle governance or model risk management in enterprise environments.
• Experience with metadata management tools and data catalog (e.g., Collibra, Alation, Informatica).
• Familiarity with data privacy and regulatory frameworks (e.g., GDPR, CCPA, AI Act).
• Experience working in cross-functional teams and supporting change management initiatives
• Strong understanding of data governance principles and responsible AI practices.
• Analytical mindset with attention to detail and ability to interpret governance metrics.
• Effective communication skills to translate governance concepts into actionable insights.
• Knowledge of AI/ML platform components (e.g., model registries, feature stores) is a plus.
• Ability to work across hybrid cloud environments (e.g., Azure, Databricks, Snowflake).

Qualifications

• Bachelor’s Degree in Information Management, Computer Science, Data Science, or related field.
• Certifications in data governance (e.g., DCAM, CDMP) or AI ethics are desirable. Certifications (optional but advantageous):
• Data governance certifications (e.g. Certified Data Management Professional (CDMP), DAMA certifications)
• Privacy and compliance certifications (e.g. IAPP CIPP/A)
• Tools or platform-specific certifications (if available for key platforms such as Snowflake or AmperityCDP)

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 174673

Employment Type: Full time