EFT Operations Manager - Hawthorn East

A new role = A new way to win together

You belong at Coles Group where we look ahead, have a plan, and are up for the challenge. We learn and grow by taking career-defining opportunities and this one may just be your next.

About the team

As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.

About the role

As the EFT Operations Manager, you will lead a team of 4 payments professionals who are responsible for reconciliation of incoming card payments from store and online for all transactions processed through the Electronic Transaction Switching system to payments received from and paid to external parties on behalf of Coles Group and other associated brands across the network.

You will need to be a strong operational leader, who has an exceptional understanding of settlement and fee reconciliation, cards and payments operations rule and regulatory frameworks.
 

You’ll also ensure :

•    Correct calculation and distribution of fees for internal and external stakeholders
•    connectivity with the EFT Switch and all interchange partners for all new stores, and refurbished stores across the the Network 
•    all financial adjustments (such as chargebacks, fee, MSF and GST adjustments) are validated and passed through to brands in an accurate and timely manner
•    You will embed continuous improvement culture within Operations, producing benefits across categories including, risk reductions, simplification of processes, capacity benefits
•    Drive engagement and development within your team 
 

About you and your skills
 

•    Experience in managing external and internal working relationships
•    Be proactive and results orientated 
•    Excellent communication, team player and customer service skills. 
•    Ability to identify and implement process improvement initiatives
•    Strong interpersonal skills and ability to work in a team to meet deadlines
 
 

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 142177

Employment Type: Full time

#LI-SR1