Digital Media Operations Lead



Digital Media Operations Lead  Coles Online  Hawthorn East 


Requisition ID:  54996 

Employment Type:  Full time 


Keep the good things coming


If you’re looking for a fresh start, you’ve come to the right place. We’re a large and iconic portfolio of trusted Australian brands – which means there are always exciting challenges and career opportunities waiting for you.


You might have a new title, but no matter what you do here you’ll be part of delivering our collective purpose: to sustainably feed all Australians so they can lead healthier, happier lives.


About the role

Want to discover opportunities that challenge you? Connect to a career that can take you places? Inspire millions of Australians to lead healthier, happier lives? eCommerce is where you’ll find the freedom, support, and inspiration to do all that and more. We’re the team at the heart of our digital transformation – the ones creating the unified experiences and inclusive services our customers want and need. Open. Innovative. Accessibility-obsessed. It’s our eCommerce team that are redefining what we do, how we do it and why. So, we can build a digital offering fit for every Australian. So, we can shape the future of retail for better. So, we can find more ways to sustainably feed our nation – today and tomorrow.


The New Ventures crew in our eCommerce function is seeking a Digital Media Operations Lead to join the eCommerce Media squad. The Digital Media Operations Lead will be responsible for working closely with the eCommerce Media Digital Media Managers and Digital Media Coordinators to streamline and optimise the campaign end-to-end workflow.


What you’ll be doing

As the Digital Media Operations Lead you will liaise with external stakeholders, drive paramount campaign quality, advocating operational feasibility requirements for eCommerce Media to key internal stakeholders.


You’ll also:

  • Work closely with the Site Operations team to drive campaign quality and timely delivery of campaigns as agreed with suppliers
  • Work closely with internal delivery team within Coles Supplier Media to streamline process and optimise tools and ways of working
  • Act as operational liaison between eCommerce Media and key internal stakeholders
  • Drive paramount campaign quality, advocating operational feasibility requirements for eCommerce Media to key internal stakeholders
  • Be the voice of our customer/suppliers
  • Improve and adds to team best practices and processes
  • Be accountable for the results (customer/business outcome) of their squad
  • Lead cross-functional initiatives while fostering and maintaining relationships with


Good things you’ll need


You’ll need:

  • Experience in a digital business, preferably sales or merchandise support
  • Understanding of digital technologies and tools
  • Strong understanding of sales and sales relationships
  • Must have previous experience managing multiple stakeholders to achieve an agreed outcome
  • Experience in supply chain, end-to-end process optimisation and management
  • Experience with retail and e-commerce sectors is preferable
  • BA in marketing/business/commerce or related field preferred but not essential
  • Outstanding attention to detail, prioritisation and negotiation
  • Proven ability to meet tight deadlines without fail
  • Very strong work ethic and time management skills
  • Strong written and verbal communication skills
  • A proficient level of experience with desktop publishing programs, Microsoft Office suite especially Excel


Given the state/ territory of the position you are applying for, and to enable Coles to provide a safe environment for its team members, there may be a requirement for you to receive a COVID-19 vaccination before commencing work for Coles, unless you are medically exempt.

Given this, you will be required to disclose your COVID-19 vaccination status as part of your application for employment with Coles. You may be required to provide further evidence of vaccination status as part of your application.


Why Coles?
You’re joining a culture that truly cares about your wellbeing, values what you do and celebrates your success. We’ll invest in you and your career with best practice training, development, and leadership programs. You’ll also receive fantastic team member discounts across our supermarkets and brands.

As part of our focus on achieving a gender balanced workforce, we belong to the WORK180 network as an endorsed employer for women. Our commitment to helping all women thrive in the workplace includes initiatives such as our recently updated parental leave policy, flexible working options and our Employee Assistance Program.

You can explore all this and more at our Coles Careers website. 

For everyone who shares our passion
We encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. We’re happy to adjust our recruitment process to support accessibility needs – so reach out to us at > Careers for everyone > Disability employment.

We’d love to meet you
If you have the skills, experience and motivation to succeed in this role, please take the next step and submit your application.