Digital Content Author - Hawthorn East

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

As one of the biggest brands in Australia, we connect with millions of Australians  each week. Whether it’s connecting our customers with relevant content through digital innovation, omni-channel storytelling or impactful advertising that reaches 98% of Australians, our Marketing team play an important role in driving our brand forward, helping Australians eat and live better every day.

About the role 

Are you passionate about creating seamless customer experiences through engaging digital content? Are you ready to support website optimisation and drive meaningful results? If so, we have the perfect opportunity for you!

We’re excited to announce a newly created role for a Digital Content Author within the Coles Financial Services team. This role offers a unique opportunity to work across Coles Credit Cards and Insurance Products, ensuring a seamless digital journey for our customers.

Applications close Wednesday 29th of January. 

Why Join Us?

• Be part of a caring and collaborative team that values your input and ideas.
• Take the opportunity to shape the role and make it your own.
• Enjoy a hands-on role where you’ll have real impact.

What you’ll do

Manage campaigns to ensure website content is accurate, timely, and consistent with Coles’ guidelines, as well as optimise our website to increase traffic and conversions. You’ll  play a pivotal role in aligning content with campaigns while tailoring it to specific channels and audiences.

You’ll also: 

• Take the lead in optimising website content to ensure it’s user-friendly, aligned with UX best practices, and tailored to audience needs.
• Partner with marketing managers, planners and agency partners to design bespoke web pages that enhance the customer experience.
• Manage approvals for UX and content updates with external partners. 
• Partner with web developers to build design & content requirements into the website components.  
• Drive high-quality, creative content while maintaining consistent structure, messaging, and compliance across all assets.
• Enable real-time website updates to address trends, regulations, and partner needs quickly and efficiently.

About you and your skills 

To succeed in this role, you’ll need1-2 years’ experience in digital, web, or content production roles managing high-volume, large-scale websites. 

Importantly, you’ll bring a strong understanding of UX best practices and proficiency with mainstream CMS platforms, ideally Adobe Experience Manager . 

 You’ll also need

 
•    Knowledge of SEO and how to create content that’s both optimised and creatively engaging.
•    Excellent time management and prioritisation capabilities to handle competing deadlines.
•    Attention to detail and a commitment to quality and accuracy.
•    Strong communication skills to effectively engage with internal stakeholders and agency partners.
•    Experience in Adobe Creative Suite is  ideal 
•    Extra brownie points if you have writing skills, to support agency-created content with UX-driven, tailored copy.

#LI-MAR
 

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 144010

Employment Type: Full time