Digital Analyst - Hawthorn East

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.

About the role

The Digital Trade Analyst at Coles Group plays a key role in driving the growth and optimisation of Cole Liquor Group's (CLG) digital and online presence by leveraging data insights. This role is responsible for leading end-to-end digital analytics across a variety of cross-functional digital teams, focusing on delivering actionable insights to support trade growth, website optimisation, and commercial analysis.

Key responsibilities include providing weekly insights to the digital trade teams, managing analytics platforms (including GA4 and tagging), and overseeing the technical setup and maintenance of CLG's digital systems. The Digital Trade Analyst will also work closely with the Web Product squad to provide customer journey analytics and support digital trade initiatives across web and digital channels. Additionally, the role involves managing digital tools such as chatbots, Medallia, and Bazaar Voice, while continuously collaborating with internal teams to drive data-driven change and improvements.

The ideal candidate will have a strong background in digital analytics, a passion for e-commerce, and the ability to influence cross-functional teams with data-driven insights that support business objectives and digital growth.

About you and your skills

• 3 – 5 years minimum experience in digital analytics with a focus on ecommerce, digital channels and Product squads.
• Advanced experience and knowledge of digital metrics and measurements across a digital/web ecosystem.
• Technical knowledge and expertise in analytics systems / tagging for GA , Adobe Analytics and Tealium.
• Experience working in partnership or alongside Product Squads.
• Experience in digital media performance measurement and reporting, including implementation and monitoring of media tags.
• Experience creating reports and dashboards with data visualisation tools (e.g., Tableau, google data studio, Power BI).
• Excellent written communication skills to simply and clearly articulate findings and insights to stakeholders.
• Microsoft Azure and AWS Adthena highly advantageous.
• Experience in advanced analytics by utilising knowledge of statistical analyses using R/Python preferred.
• Experience in Voice of Customer analytics.
• Experience in media mix modelling solutions, with proven track record in building strong attribution models.

Applications close on Friday 20th December 11:59pm. 

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 136492

Employment Type: Full time