Design Manager - Product Design - Hawthorn East

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.

At Coles, we’re transforming the way Australians shop online. Our eCommerce experience is at the heart of this journey, and we’re looking for a Product Design

Manager to lead, inspire and grow our team of six talented designers.

About the role

As Product Design Manager, you’ll oversee the end-to-end customer experience across our eCommerce journey – from basket, through to payments and post-purchase. While this role is not hands-on in design execution, you’ll play a pivotal role in:

• Leading, developing, and supporting a high-performing design team

• Providing clarity, direction and feedback to ensure milestones are met

• Partnering closely in our triad model with Product and Engineering leaders

• Strengthening our web and app experiences, making them more intuitive and reducing customer friction

This is a leadership role where you’ll guide the design vision, enable great work to happen, and ensure our customers enjoy a seamless and reliable shopping experience.

What you’ll bring

• Proven experience directly managing a design team of 3 or more people

• Strong background in eCommerce, with a deep understanding of online shopping behaviours and best practice

• Ability to balance people leadership with strategic design direction

• Experience working in cross-functional, agile teams with Product and Engineering

• (Nice to have) Exposure to logistics or last mile delivery environments

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 164591

Employment Type: Full time

#LI-OR1