Delivery Manager - Switch & Settlement - Hawthorn East

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

Are you passionate about payments technology? Want to discover opportunities which challenge and inspire you? Our Fintech team is the heart of payments technology for Coles. We support our brands in connecting with customers and our focus is on delivering high quality, omnichannel payments services.

We are proud of the fact Coles is one of Australia’s largest EFT transactional processing entities and we support the end-to-end service and infrastructure enabling instore, online and in-App card payments.

About the role

Our Fintech team is looking for a Delivery Manager (Crew Lead) Switch & Settlement with experience in managing delivery in complex environments with multiple stakeholders. If you have experience managing payments switch, card payment settlement and/or reconciliation initiatives across multiple applications, involving multiple teams and managing a diverse cross functional team (5-10 direct reports), then this is the role for you. This is an expanded technology crew lead remit across our core applications in Fintech Payments domain and extending to Data and Analytics PDS flows.

Key Responsibilities

• Oversee product delivery aligned to the Payments strategy and work closely with multiple stakeholders to effectively put together detailed plans
• Lead work sequencing across multiple squads and applications
• Help drive Agile ways of working across our Fintech portfolio to become even more efficient and customer obsessed
• Lead the Switch & Settlement crew to deliver value across our core applications

About you and your skills

• 6+ years in project management and/or senior delivery roles
• Exposure to working in agile environments and able to adapt to different frameworks
• Strong experience in managing cross functional product squads and bringing teams together to deliver
• Ability to seek out and understand problems and requirements, and to identify and suggest improvements to current approaches or practices
• Extensive experience in senior delivery roles
• Manage medium to large complexity payment projects greater than $5m
• Strong stakeholder & vendor management experience, people leader, great attitude, flexible thinking and able to influence & motivate the team

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 175950

Employment Type: Full time

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