Customer Insights Manager

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

 
Customer powers one of Australia’s biggest brands. Our team connects us with millions of Aussies each week. Whether it’s through engaging content, omnichannel storytelling or thunderclap advertising that reaches 98% of Aussies, we connect in many ways.

About the role

Join us as a Customer Insights Manager within our Voice of Customer team, where you'll be at the forefront of delivering insights and embedding Customer Obsession across the Coles Group. 

Collaboration is key in our team, offering opportunities to learn from experienced colleagues across various areas. You'll engage with a wide internal network, from store operations to innovation, gaining valuable insights into our customers and their needs throughout the instore shopping journey and beyond.

 
This is a 12-month full-time fixed-term contract. Applications close on Friday 25th October. 
 
 

 
What you will do

Reporting to the Senior Customer Insights Manager, you’ll:  
 
 

• Design and deliver insight programs and solutions covering primary research and customer data analysis.
• Manage and optimise key platforms to deliver business stakeholders and suppliers with detailed insights.
• Support team members in various roles across Coles to utilise insights effectively and appropriately in addressing business challenges such as customer experience optimisation and store development.
• Source, analyse and synthesise data from multiple data sources to develop customer focused insights and actions.
• Develop and deliver succinct, insightful, and actionable reports for the ELT and GM community.
   

 
 
What you bring

 
Coming from an Insights/Strategy/Customer Experience/Voice of Customer background within consumer research & insights agency or in-house, you'll have 5+ years’ experience and excel in stakeholder management and relationship building, leveraging data and insights to drive impactful solutions. 
 
Your ability to translate complex research findings into actionable insights will be instrumental in guiding our business strategy.

 
You’ll also need: 

• Broad and practical understanding of analytical tools and market insight methodologies.
• Experience designing market research and analytics programs. 
• Experience using insights to improve customer and commercial outcomes.
• Strong leadership experience/ability, to lead working groups and provide mentorship to grads. 
• A strong work ethic, resilience, and flexibility. 

 
If you possess a passion for working with data and deriving insights, we want to hear from you! 

#LI-MAR
 

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 134154

Employment Type: Fixed Term