Customer Insights Analyst - Hawthorn East

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

As one of the biggest brands in Australia, we connect with millions of Australians  each week. Whether it’s connecting our customers with relevant content through digital innovation, omni-channel storytelling or impactful advertising that reaches 98% of Australians, our Marketing team play an important role in driving our brand forward, helping Australians eat and live better every day.

About the role

What makes this role exciting is the exposure to senior leadership across Coles and the opportunity to deliver high-profile insights that directly support executive decision making, board reporting and group strategy, alongside working on bespoke strategic projects throughout the year.

You’ll work across multiple data sources, triangulating insights from market share, customer transactions, research and customer experience to build a clear picture of Coles’ performance and trends.

Applications close Monday 19 January. 

What you will do

You will analyse customer and market data to generate clear, actionable insights that support customer-led and commercial decisions across the business. 

You’ll work closely with stakeholders across commercial, marketing, operations and finance, translating complex data into simple stories that inform performance discussions and strategic direction.

You will also:

• Deliver weekly, monthly and quarterly market share and performance reporting
• Analyse customer transaction data to identify trends, opportunities and risks
• Triangulate insights across multiple data sources to tell the full story
• Support reporting for executive forums and strategy packs with insights and commentary
• Partner with business units to assess category and market performance
• Contribute to ad hoc and strategic deep-dive projects across the year

About you and your skills

You’re curious, proactive and commercially minded, with a genuine interest in understanding customers and markets and translating data into practical business insight.

You demonstrate strong analytical capability with 3+ years hands-on experience in insights/ marketing analytics/ customer data analytics/ operations, with a focus on analysing customer metrics and/or market share data.

You’ll also have: 

• Strong analytical skills across quantitative and qualitative data
• Ability to synthesise insights from multiple data sources
• Clear storytelling skills for non-technical audiences
• Strong attention to detail and time management in a fast-paced environment
• Basic to intermediate Excel skills, with Power BI or Tableau experience desirable but not essential.

#LI-MAR

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 175013

Employment Type: Full time