Customer Analytics Specialist - Hawthorn East

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

As one of the biggest brands in Australia, we connect with millions of Australians  each week. Whether it’s connecting our customers with relevant content through digital innovation, omni-channel storytelling or impactful advertising that reaches 98% of Australians, our Marketing team play an important role in driving our brand forward, helping Australians eat and live better every day.

About the role

As a Customer Analytics Specialist, you’ll play a key role in helping shape smarter, more data-led marketing decisions across one of Australia’s largest customer bases.

This is a hands-on analytics role focused on understanding customer behaviour, uncovering opportunities within large first-party datasets, and translating analysis into meaningful commercial and customer outcomes.

You’ll partner closely with marketing stakeholders to influence campaign strategy, targeting and performance through clear, actionable insights.

Applications for this role will close Monday June 1

What you will do

You’ll use customer and transactional data to uncover insights that improve targeting, engagement and campaign effectiveness across the customer lifecycle. Working across large, complex datasets, you’ll support campaign delivery, measure performance and help stakeholders understand not just what is happening, but why.

A key part of the role is translating analysis into commercially relevant recommendations that influence decisions and drive measurable outcomes.

You’ll also

• Analyse customer and transactional datasets to identify trends, opportunities and growth drivers
• Build audience segments and support campaign targeting using SQL and marketing data platforms
• Measure campaign effectiveness and develop frameworks to assess incremental impact
• Translate complex analysis into clear, practical recommendations for non-technical stakeholders
• Create dashboards and visualisations in Power BI to support decision-making
• Partner closely with marketing stakeholders to solve problems, shape thinking and influence outcomes.

About you and your skills

You’re a commercially minded analyst with experience working across customer, CRM or marketing analytics environments. You enjoy solving problems with data and are naturally curious about customer behaviour, campaign performance and what drives better business outcomes.

You’re comfortable working with large datasets and bringing structure to ambiguity, but equally confident communicating insights in a clear, concise and actionable way. You can connect technical findings back to customer and commercial impact, and enjoy partnering with stakeholders to influence decisions.

You will also have

• Strong SQL capability across data extraction, transformation and analysis
• Experience working with customer, CRM or transactional datasets at scale
• Experience measuring campaign performance and customer behaviour trends
• Experience translating analysis into recommendations that influence marketing or commercial decisions
• Strong stakeholder engagement and communication skills, with the ability to tailor insights to different audiences
• Experience with Power BI or similar visualisation tools
• Exposure to test-and-learn methodologies, experimentation or A/B testing approaches
• A curious, proactive and solutions-focused mindset.

#LI-MAR

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information visit the ‘Our Recruitment Process’ section of our careers site.

Job ID: 179613

Employment Type: Full time