Customer Analytics & Insights Specialist

Coles Supermarkets  Melbourne 


Requisition ID: 19120 

Employment Type: Full time 


Good things start here


This could be the very first step towards an exciting new career with us – a fresh beginning. At Coles Group, these are moments we live for.


Starting good things is what drives our purpose: to sustainably feed all Australians so they can lead healthier, happier lives. With a team of 120,000 people and an iconic portfolio of Australia’s most trusted brands, we’re perfectly positioned to turn a promising start into a whole lot more.



About the role

By combining the fast-paced culture of retail with the ever-growing world of ecommerce, Coles Online takes the time and effort out of grocery shopping. With services such as Home Delivery, Click & Collect and smart lockers, we’re always working on new ways to make life a little easier for our customers – no matter where they are 


As a key member of our growing Analytics and Insights team, the Customer Analytics & Insights Specialist, will drive actionable change in digital and eCommerce by having a deep understanding of our customers and what drives their behaviour. You will help us understand more deeply what drives customer behaviour and advocacy by analysing purchasing patterns, customer feedback and changes in customer behaviour.


Please note we are open to applications from candidates in Melbourne, Brisbane or Sydney.
What you’ll be doing


You will work with key stakeholders to provide insights into what drives customer purchasing habits and advocacy through the effective analysis of customer purchasing habits and behaviour on different touchpoints of their shopping journey.


You will also:


  • Provide expertise into customer segments and how to use them to improve customer experience in eCommerce. 
  • Design tests to understand the impact and performance of initiative on customer behaviour
  • Convert business outcomes into measurable metrics.
  • Assist in supporting other Coles teams in understanding the digital and eCommerce customer and what drives their behaviour.
  • Automating the reporting and audience creation process where possible.
  • Partner with business stakeholders and business programme managers to ensure that your recommendations are implemented in the optimal way


Good things you’ll need:
We are after a passionate, customer obsessed analytics and insights professional with experience working in or with large, customer centric and complex organisations.
You will also need:


  • Proven experience analysing data to reveal new actionable insights that have driven real business value.
  • Ability to understand and link together different pieces of information to bring together the full story.
  • Understanding or experience working with relational databases and knowledge of the languages (e.g. SQL, Python)
  • Experience with visualisation tools (e.g. Tableau, Power BI) is advantageous.
  • Experience building customer segmentation models or knowledge of they are created highly regarded.



Why Coles?
We’re committed to making this a great place to work, from day one. From flexible working arrangements to discounts across all our internal brands (including 5% off at Coles supermarkets!), there are plenty of reasons to love working here. Explore all this and more at our Coles Careers website.


For everyone who shares our passion
We encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. We’re happy to adjust our recruitment process to support accessibility needs – so reach out to us at www.careers.colesgroup.com.au > Careers for everyone > Disability employment.


We’d love to meet you
If you have the skills, experience and motivation to succeed in this role, please take the next step and submit your application.