Customer Analytics & Insights Specialist - Hawthorn East

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.

About the role

Are you passionate about turning data into impactful digital experiences? Join Coles Group as a Customer Analytics & Insights Specialist and play a key role in shaping the future of our web and app platforms.

In this permanent position, you’ll work closely with teams across Coles to provide actionable insights from digital customer data that support product optimisation and strategic decision-making. You’ll analyse customer behaviour across our digital and offline channels, identifying pain points, trends, and opportunities to enhance user experience and business outcomes.

Collaborating with cross-functional teams, you’ll translate complex data into compelling stories that inform and influence product strategy—driving measurable value and innovation across Coles’ digital landscape.

Be part of a team where data meets purpose—helping deliver better experiences for millions of Australians.

Key Responsibilities        

About You

• Minimum 2+ years’ hands-on experience in digital analytics or customer insights roles, ideally within a digital-first or eCommerce environment.
• Proven experience with Adobe Analytics and/or Google Analytics for analysing customer behaviour and journeys.
• Strong SQL and/or Python skills for data extraction, manipulation, and analysis.
• Comfortable working with large datasets to identify trends, pain points, and performance drivers.
• Proficiency in data visualisation tools such as Power BI or Tableau.
• Demonstrated ability to generate actionable insights that influence product, marketing or customer experience decisions.
• Experience collaborating with cross-functional teams including digital product, UX, and marketing.
• Familiarity with tag management systems (e.g. Adobe Launch, GTM) is a plus.

You'll also have

• Strong analytical and critical thinking skills with a customer-first mindset.
• Skilled at storytelling through data — presenting complex insights clearly to technical and non-technical stakeholders.
• High attention to detail and a passion for continuous improvement.
• Effective stakeholder engagement and the ability to build trusted relationships across teams.
• Ability to prioritise, manage multiple tasks, and work independently in a fast-paced environment.

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 156161

Employment Type: Full time

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