Customer Analytics & Insights Lead - Hawthorn East

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

As one of the biggest brands in Australia, we connect with millions of Australians  each week. Whether it’s connecting our customers with relevant content through digital innovation, omni-channel storytelling or impactful advertising that reaches 98% of Australians, our Marketing team play an important role in driving our brand forward, helping Australians eat and live better every day.

About the role 

This is a 9-month fixed term full time Digital Analytics & Insights Lead opportunity.  

You will shape how analytics influences digital product decisions at significant scale. Working closely with Product, Design and Engineering across high-volume digital customer journeys, you’ll proactively identify opportunities, frame the right questions, form hypotheses and use evidence to recommend what product teams should do next. 

Applications are open until EOD Friday September 4. 

What you will do 

You’ll act as a trusted analytics partner to priority digital product teams, using customer and behavioural data to improve product decisions, customer outcomes and commercial performance. 

You will also: 

• Identify opportunities across key digital customer journeys.  
• Turn ambiguous product questions into actionable recommendations.  
• Define KPIs, success measures and measurement frameworks.  
• Design and evaluate experiments and post-launch performance.  
• Analyse funnels, cohorts, pathing, conversion, retention and feature engagement.  
• Improve analytics quality, speed and scalability through automation and AI-enabled tools.  

About you and your skills 

You’re a proactive, commercially minded analytics professional who enjoys being both hands-on and close to product decision-making. You’re comfortable working independently through ambiguity, forming a clear point of view from the evidence and influencing stakeholders without formal authority. 

You will also have: 

• 5+ years’ hands-on digital product or digital analytics experience.  
• Strong SQL capability across large behavioural or customer datasets.  
• Experience working with high-volume web, app or event-level data.  
• Strong experimentation, A/B testing and post-launch measurement experience.  
• Proven stakeholder influence across Product, Design and Engineering.  
• Experience in e-commerce, marketplace, digital-first or similarly data-rich environments. 

#LI-MAR

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 193067

Employment Type: Full time