Content Designer

 [[cust_CareersBrand]]  Hawthorn East 

Requisition ID: 53340 

Employment Type: Full time 

Good things start here

This could be the very first step towards an exciting new career with us – a fresh beginning. At the Coles Group, these are moments we live for.

Starting good things is what drives our purpose: to sustainably feed all Australians so they can lead healthier, happier lives. With a team of 120,000 people and an iconic portfolio of Australia’s most trusted brands, we’re perfectly positioned to turn a promising start into a whole lot more.


About the role

Want to discover opportunities that challenge you? Connect to a career that can take you places? Inspire millions of Australians to lead healthier, happier lives? eCommerce is where you’ll find the freedom, support, and inspiration to do all that and more. We’re the team at the heart of our digital transformation – the ones creating the unified experiences and inclusive services our customers want and need. Open. Innovative. Accessibility-obsessed. It’s our eCommerce team that are redefining what we do, how we do it and why. So, we can build a digital offering fit for every Australian. So, we can shape the future of retail for better. So, we can find more ways to sustainably feed our nation – today and tomorrow.


Our eCommerce function is significantly growing as we continue to invest in delivering the best online shopping experience for our Customers. Our Digital Experience team is now seeking Content Designers across all levels to join the team.  If you want to be a part of our eCommerce transformation and see the meaningful and tangible impact your work has on the lives of millions of Australians every week, then do apply now.


Please note we are interested in speaking with candidates Australia wide.


What you’ll be doing

As a Content Designer, you are comfortable leading content design work with other designers, across all areas from planning, research, and execution. You will be an advocate for all customer groups and enable a customer obsessed culture.


You’ll also:

  • Identify, frame and challenge content design problems & translate into content choices that illustrate the benefits and simplicity despite system complexity.
  • Ensure a high-quality bar for content and the user experience and deliver high-quality, error-free, accessible content design work on time
  • Develop lightweight, repeatable processes, workflows and content templates that keep the team nimble and successful in a culture that values moving fast and iterating quickly.
  • Drive a culture of collaboration. With product and engineering teams and external design agencies.
  • Take part in and be able to conduct content design critiques to provide high quality design practice and theory to draw out best possible content choice.
  • Contribute to defining the future state vision and value proposition for content design using customer centric design thinking and innovation methodologies.


Good things you’ll need

We’re after passionate, customer centric Content Designers with demonstrable experience of planning and delivering large scale content design initiatives within leading consumer facing brands or organisations.


You’ll also need:

  • Demonstrated skill in design, write, edit, test and improve content that makes our products easier to use. Including product flows, interface language, education materials, product names, navigational nomenclature, terminology, taxonomies etc.
  • Experience contributing to the measurable success of one or more impactful consumer-facing products at scale.
  • Excellent collaboration skills with the ability to partner with engineering, design, research, marketing and data analytics, to take products from conception to launch.
  • Experience in conducting content experiments and leverage data & analytics to inform content choices and evaluate its impact.



Given the state/ territory of the position you are applying for, and to enable Coles to provide a safe environment for its team members, there may be a requirement for you to receive a COVID-19 vaccination before commencing work for Coles, unless you are medically exempt.

Given this, you will be required to disclose your COVID-19 vaccination status as part of your application for employment with Coles. You may be required to provide further evidence of vaccination status as part of your application.

Why Coles?
You’re joining a culture that truly cares about your wellbeing, values what you do and celebrates your success. We’ll invest in you and your career with best practice training, development, and leadership programs. You’ll also receive fantastic team member discounts across our supermarkets and brands.

As part of our focus on achieving a gender balanced workforce, we belong to the WORK180 network as an endorsed employer for women. Our commitment to helping all women thrive in the workplace includes initiatives such as our recently updated parental leave policy, flexible working options and our Employee Assistance Program.

You can explore all this and more at our Coles Careers website. 

For everyone who shares our passion
We encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. We’re happy to adjust our recruitment process to support accessibility needs – so reach out to us at > Careers for everyone > Disability employment.

We’d love to meet you
If you have the skills, experience and motivation to succeed in this role, please take the next step and submit your application.