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Compliance Manager - Coles 360 - Hawthorn East

A new role means a new way to win together. We’ve been proudly serving Australian communities since 1914 and at the heart of our continued success lies our 115,000 team members working across the country. If you’re looking for a career-defining opportunity, take the next step and explore another way your work can have impact and make a difference.

 

About the team

 

For a company as big as ours, the regulatory environment is complex and increasingly evolving. Our Compliance team are trusted advisors to the business, building programs and providing advice and support to help our teams comply with these evolving requirements.  At Coles, we are passionate about delivering quality products and exceptional service to our customers. As a leader in the retail industry, we are committed to maintaining the highest standards of compliance and regulatory adherence.

 

Primary Objective 

To manage the design, implementation, and ongoing review of an effective control framework to ensure Coles 360 remains compliant with applicable laws and mandatory requirements. This includes compliance with the Food and Grocery Code of Conduct and other Competition and Consumer Protection laws. This will include: 

 

  • Supplier engagement practices (including monitoring complaints and resolutions) aligned with existing practices across Coles’ Supermarkets and Liquor businesses. 

  • Development of processes, procedures, and tools. 

  • Design and delivery of compliance training for new starters, as well as refresher and bespoke training for existing teams. 

  • Identification of key legal areas (privacy, marketing, contractual, etc.) to ensure appropriate SME support from the broader Legal and Safety team. 

 

As Coles 360 and the retail media market evolve, ensuring the compliance framework reflects best practice. 

 

 

Responsibilities 

 

  • Provide timely, accurate, and trusted regulatory and compliance advice to Coles 360 teams, ensuring alignment with broader existing Coles’ business practices. 

  • Engage and consult with relevant stakeholders when preparing advice. 

  • Participate in key Coles 360 initiatives to identify and mitigate business risks. 

  • Support regulatory issue management, including investigation, monitoring, and reporting on supplier issues and complaints. 

  • Define compliance obligations across relevant regulatory areas. 

  • Design, implement, and monitor compliance controls, including training, tools, policies and procedures. 

  • Respond to compliance issues and escalate where required. 

  • Monitor regulatory changes and coordinate responses with relevant stakeholders. 

  • Identify and drive continuous improvement opportunities. 

  • Translate legislation into clear, practical resources, procedures, and communications. 

  • Participate in projects to ensure controls are embedded for compliance with new and existing legislation. 

  • Develop and deliver targeted training to address gaps and regulatory changes. 

 

 

Compliance Culture 

 

  • Build and maintain strong relationships with key stakeholders, embedding within forums where business initiatives are discussed. 

  • Foster a strong compliance culture, emphasising regulatory adherence and customer outcomes. 

  • Influence and educate stakeholders to establish a network of compliance champions. 

  • Effectively engage senior management to articulate compliance risks. 

 

 

Skills & Experience 

 

  • 5+ years’ experience in a compliance role or related discipline. 

  • Experience building compliance programs, including control design, monitoring, investigation, and issue resolution. 

  • Strong stakeholder management experience, including engagement with senior leaders. 

  • Experience preparing reports for senior management. 

  • Demonstrated ability to interpret legislation and develop training and tools. 

  • Experience in retail media or a media agency environment is highly regarded. 

  • Ability to work independently and take ownership in a fast-paced, evolving environment. 

  • Demonstrated commitment to company values, policies, and procedures (including the Coles Code of Conduct) and all applicable laws and regulations. 

 

 

Qualifications & Capabilities 

 

  • Ability to work autonomously and navigate ambiguity with limited direction. 

  • Excellent verbal and written communication skills. 

  • Strong project management capabilities. 

  • Effective time management and prioritisation skills. 

  • Strong understanding of Coles business operations. 

  • Legal or related background highly regarded. 

 

 

What’s in it for you?

 

  • Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
  • Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
  • Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
  • Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
  • Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
  • Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
  • Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

 

About the recruitment process

 

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

 

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