Compliance Manager - Coles 360 - Hawthorn East

A new role means a new way to win together. We’ve been proudly serving Australian communities since 1914 and at the heart of our continued success lies our 115,000 team members working across the country. If you’re looking for a career-defining opportunity, take the next step and explore another way your work can have impact and make a difference.

About the team

For a company as big as ours, the regulatory environment is complex and increasingly evolving. Our Compliance team are trusted advisors to the business, building programs and providing advice and support to help our teams comply with these evolving requirements.  At Coles, we are passionate about delivering quality products and exceptional service to our customers. As a leader in the retail industry, we are committed to maintaining the highest standards of compliance and regulatory adherence.

Role Overview

This role is ideally suited to candidates with a legal, regulatory compliance, or risk management background who can navigate complex regulatory environments and provide practical, commercially focused advice. The successful candidate will possess a deep understanding of Australian Competition and Consumer Commission (ACCC) requirements, Competition and Consumer Law (ACL), and broader consumer protection obligations. They will play a critical role in ensuring Coles 360's commercial, supplier engagement, marketing, and advertising activities operate within legal and regulatory requirements while supporting business growth.

Responsibilities

• Provide expert guidance on Competition and Consumer Law, ACCC expectations, and emerging regulatory developments impacting retail media, supplier engagement, marketing, and advertising practices.
• Partner with Legal, Risk, Commercial, and Marketing teams to identify, assess, and mitigate compliance risks.
• Conduct compliance risk assessments and implement appropriate controls to support regulatory obligations.
• Support the review of marketing campaigns, commercial initiatives, supplier agreements, and customer-facing communications to ensure compliance with applicable laws and internal policies.
• Develop and maintain robust compliance monitoring, assurance, and reporting frameworks to identify and address regulatory risks proactively.
• Lead investigations into compliance breaches, regulatory incidents, and complaints, ensuring appropriate remediation and stakeholder engagement.

Skills & Experience

• 5+ years' experience in compliance, legal, risk, governance, or a related discipline.
• Strong working knowledge of Australian Competition and Consumer Commission (ACCC) regulations, Competition and Consumer Law (ACL), and consumer protection frameworks.
• Demonstrated experience in legal compliance, risk management, and control framework design within a complex commercial environment.
• Experience advising on commercial, marketing, advertising, and consumer law compliance matters.
• Proven ability to interpret legislation, regulatory guidance, and industry codes and translate these into practical business solutions.
• Experience building and managing compliance programs, including risk assessments, control design, monitoring, investigations, and issue resolution.
• Strong stakeholder management skills with the ability to influence senior leaders and challenge constructively when required.
• Experience preparing compliance reporting and risk insights for executive and senior management audiences.
• Experience working within retail, FMCG, media, advertising, marketing, or highly regulated industries will be highly regarded.

Qualifications & Capabilities

• Tertiary qualification in Law, Business, Risk, Governance, Compliance, or a related discipline.
• Law degree (LLB/JD) and/or legal practice experience highly regarded.
• Professional qualifications in compliance, governance, risk management, or legal practice are advantageous.
• Strong understanding of risk and control frameworks, regulatory compliance obligations, and governance principles.
• Ability to balance legal and compliance requirements with commercial objectives and business outcomes.
• Highly developed analytical, problem-solving, and decision-making skills.

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

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