Communications & Engagement Partner - Hawthorn East
We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.
About the team
Central Operations keeps our business moving. Our team cares for, supports, and empowers our retail teams across the country. We help them be at their best, so they can deliver the best experiences for our customers every day.
About the Role
As a Communications & Engagement Partner, you will own a range of partnerships with Support Centre stakeholders and work with them to plan activity and land communications with our Supermarket teams across the country.
You’ll work with business partners to develop clear, compelling communications and support documents for Supermarket teams. You’ll lead the way providing communications support and advice, making decisions on communication timing, audience, channels, stakeholder impacts, reputational risks and opportunities.
You will also:
• Use established communication tools and channels to deliver the right message at the right time to the right audience
• Ensure all communication is simple, compelling and easy to understand
• Work with the Operations team to approve all communication and documentation in-line with operating standards
• Share on-call responsibilities with other Communications team members on a rotating basis
• Work with operations teams to validate operational rigour of all communication and documentation and alignment to current business standards
About you and your skills
You will have:
• Exceptional written and verbal communication skills
• Experience developing professional communications and documentation, including writing, proof reading and editing
• The ability to manage stakeholder expectations / influence outcomes
• The ability to multitask, prioritise workload, meet deadlines and focus on continuous improvement
• A high attention to detail, quality control and customer focus
• Knowledge of retail operations is highly desirable
• A degree or equivalent business qualification in communications, writing/editing is highly desirable
Take your next step into something bigger, apply now
With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.
We’re continuing to build a gender equitable team, and a culture that’s just as diverse, inclusive and welcoming as the communities we serve. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We’re happy to adjust our recruitment process to support candidates with disability. Find out more in the ‘Our Recruitment Process’ section of our careers site.
Job ID: 116573
Employment Type: Full time