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Commercial Manager

Coles Online  Hawthorn East 


Requisition ID: 7344 

Employment Type: Full time 


Good things start here


This could be the very first step towards an exciting new career with us – a fresh beginning. At the Coles Group, these are moments we live for.


Starting good things is what drives our purpose: to sustainably feed all Australians so they can lead healthier, happier lives. With a team of 120,000 people and an iconic portfolio of Australia’s most trusted brands, we’re perfectly positioned to turn a promising start into a whole lot more.

By combining the fast-paced culture of retail with the ever-growing world of ecommerce, Coles Online takes the time and effort out of grocery shopping. With services such as Home Delivery, Click & Collect and smart lockers, we’re always working on new ways to make life a little easier for our customers – no matter where they are.


About the role

Reporting to the Head of Network Development & Customer Delivery, you are responsible in supporting the growth of Coles Online through commercial analysis and assessment of the delivery network, delivery partners and sourcing opportunities for new channel growth.


What you’ll be doing

On a day-to-day basis you’ll be supporting with one of our key project Last Mile Network with commercial analysis to develop our online network plan. You work collaboratively with external partners to help build flexible capacity options into the online delivery network.

You’ll also:

  • Create business cases and funding requests to pilot and trial new partners and initiatives before handing over to the project delivery teams
  • Assist and provide guidance on cost reduction through commercial analysis and working cross-functionally with internal stakeholders
  • Build relationships with external partners to enhance the experience and profitability of Coles delivery and collection offerings.

Good things you’ll need

We’re looking for a pragmatic business partner with proven experience in providing commercial analysis and insights.

You’ll also need

  • Experience in leading strategic initiatives and driving business improvement outcomes
  • Analytical mindset with an ability to identify trends of poor performance and their operational causes and provide solutions to improve results
  • Strong influencing and stakeholder management skills to influence at all levels including senior stakeholders
  • Ability to identify new sales and operations opportunities to drive overall state coverage and fulfilment
  • Excellent communication, planning, organisational and project management skills
  • Previously experience with Agile ways of working will be highly regarded



Why Coles?
We’re committed to making this a great place to work, from day one. From flexible working arrangements to discounts across all our internal brands (including 5% off at Coles supermarkets!), there are plenty of reasons to love working here. Explore all this and more at our Coles Careers website.


For everyone who shares our passion
We encourage applications from people of all ages, nationalities, abilities and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. We’re happy to adjust our recruitment process to support accessibility needs – so reach out to us at www.careers.colesgroup.com.au > Careers for everyone > Disability employment.


We’d love to meet you
If you have the skills, experience and motivation to succeed in this role, please take the next step and submit your application.