Claims Specialist - Public Liability - Hawthorn East

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

The Coles Group Self Insurance team protects our team members, customers, and business in workers compensation and public liability matters. As a national team, we engage and collaborate across all Coles brands including Coles Supermarkets, Coles Liquor Retail and our Supply Chain business. Our team offers strategic advice that guides decision making and helps Coles Group achieve its business outcomes.

About the Role:

An exciting opportunity awaits a highly motivated and proactive public liability professional to join our Group Insurance team as a Claims Specialist – Public Liability. 

What You’ll Be Doing:

As a Claims Specialist, you will manage a portfolio of short-tail public liability claims, ensuring quick resolution with a strong customer service focus. Your day-to-day responsibilities will include:

• Claims Management: Understand key requirements of public liability claims management and follow processes to achieve outcomes.
• Risk Identification: Identify ‘red flags’ indicating higher cost risks and escalate as required.
• Process Adherence: Ensure timely and effective management of all allocated claims within designated approval limits.
• Project Involvement: Undertake projects as required by the National Public Liability Claims Manager.
• Skill Development: Continuously extend your skills in managing challenging customer situations to achieve optimal outcomes.
• Knowledge Enhancement: Expand your understanding of public liability claims, legal frameworks, and customer expectations to ensure effective risk management.

What You’ll Need:

We are looking for a results-driven professional with demonstrated experience in claims management within an insurance environment, specifically in public liability. You will also need:

• Industry Knowledge: Basic understanding of public liability claims management and the insurance industry.
• Customer Service: Strong understanding of customer service with experience handling difficult situations.
• Interpersonal Skills: Effective interpersonal and communication capabilities.
• Time Management: Ability to manage multiple priorities and meet agreed deadlines.
• Technical Competence: Quick grasp of claims management and electronic information management systems.
   

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 153385

Employment Type: Full time