Claims Benefit Specialist - Hawthorn East, VIC (Open to SA, WA, QLD, NSW)

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

Coles Group Insurance protects our team members, customers, and business. We work across a variety of areas, from workers compensation to property insurance to public liability insurance. Our team offers strategic advice that guides decision making and helps Coles Group achieve its business outcomes.

About the role

We have an exciting opportunity available for a Claims Benefits Specialist, Workers Compensation. As part of our team you’ll help make a positive difference to our injured Team Member’s lives every day and feel great satisfaction knowing your talent and hard work has an important purpose.

We’re offering the best of both worlds with our hybrid work environment – strike the perfect balance between work at home and connection with team in the office.

What you’ll do

Reporting to the CTC Central Operations Manager you’ll be responsible for ensuring that Coles meeting regulatory requirements and promote positive recovery of injured team members on workers compensation through payment of accurate weekly compensation. You will primarily be supporting the VIC/TAS CTC team however as part of a national centralised you will learn and cover all jurisdictions requirements.

You will:

• Maintain understanding of legal and compliance requirements for workers compensation across jurisdictions Coles is self-insured in
• Calculate accurate weekly benefits entitlements (PIAWE / NWE / AWE) and associated payments
• Engaging with business to ensure accurate information is gathered, address queries and resolve issues.
• Governing weekly compensation payments to ensure any overpayment or underpayment is managed within Coles Group policy.
• Process / continual improvement.
• Supporting the CTC team with relevant tasks to ensure legal compliance.

About you and your skills  

To be successful in this position you will need a strong administrative skills and attention to detail. You will preferably be based in Victoria and have experience in workers compensation and / or payroll. Process improvement is a focus to ensure systemic continual improvement. You will also need:

• Excellent record keeping skills and stakeholder skills.  
• Experience and skill with Microsoft Office suite of products.  
• Claims or Electronic Information Management systems experience.   

Take your next step into something bigger, apply now

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

We’re continuing to build a gender equitable team, and a culture that’s just as diverse, inclusive and welcoming as the communities we serve. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability.  Find out more in the ‘Our Recruitment Process’ section of our careers site.

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 194662

Employment Type: Full time

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