Business Systems Manager, SRM

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

Our Commercial team is a large, but a close-knit group of trading experts, who are ready to shape the future of Coles. We pride ourselves on the long-lasting supplier relationships we build, the new ideas we develop and how passionately we work to help Australian eat and live better every day. And the best part? We’re all so different. We bring diversity of thought, backgrounds, and experience to every Business Unit across Coles Supermarkets and Liquor.

About the role

We're looking for an experienced Business System Manager to lead the strategy, governance, optimisation and continuous improvement of our Supplier Relationship Management (SRM) platform.

Reporting to the Head of Commercial Data, you'll play a critical role in shaping the vision and roadmap for one of our key commercial business systems while leading a high-performing team and partnering with stakeholders across the business.

This is an exciting opportunity for a strategic and commercially minded leader who thrives on delivering technology-enabled business outcomes, driving operational excellence, and influencing stakeholders across a complex organisation.

As the SRM Business System Manager, you will own the end-to-end management of the SRM platform, ensuring it remains operationally effective, fit-for-purpose, and aligned to our broader commercial strategy.

You’ll also:

• Define, prioritise and execute the SRM platform vision, strategy and roadmap.
• Assess and prioritise business requests, opportunities and platform enhancements.
• Lead the ongoing management, maintenance and optimisation of the SRM platform.
• Oversee production releases, defect management and continuous improvement initiatives.
• Drive platform governance, reporting, KPI tracking and risk management activities.
• Translate business requirements into prioritised user stories and delivery outcomes.
• Partner closely with Commercial IT, support teams and third-party providers to ensure platform stability and effectiveness.
• Maintain knowledge repositories, process documentation and system training materials.
• Lead and develop a team of SRM Business Analysts, building capability and fostering a high-performance culture.
• Provide senior stakeholders with strategic insights, roadmap updates and recommendations.

About you and your skills

We're looking for a collaborative and strategic people leader who combines strong business system expertise with a commercial mindset. You'll be comfortable navigating complex stakeholder environments, influencing decision-making at senior levels, and balancing strategic priorities with operational execution.

You'll bring a passion for continuous improvement, a customer-focused approach to problem solving, and the ability to translate business needs into scalable technology solutions. Most importantly, you'll be someone who enjoys building strong partnerships and helping teams succeed.

You’ll also ideally have:

• Tertiary qualifications in Business Management, Information Technology or a related discipline.
• Retail industry experience (highly regarded).
• Experience with SRM platforms and/or Salesforce Customer 360.
• Experience owning or managing enterprise platforms, ideally within Supplier Relationship Management environments.
• Proven experience leading teams and managing business-critical operating processes.
• Demonstrated success delivering strategic initiatives and driving platform roadmaps.
• Experience managing system releases, defect resolution and operational governance.
• Strong analytical, problem-solving and business process mapping capabilities.
• Ability to identify commercially viable and innovative solutions.
• Experience working in fast-paced, collaborative environments.

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 192710

Employment Type: Full time

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