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Business Process Analyst

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team


Central Operations keeps our business moving. Our team cares for, supports, and empowers our retail teams across the country. We help them be at their best, so they can deliver the best experiences for our customers every day.

 

About the role 

As a Business Process Analyst, you will be responsible for working with various stakeholders on defining how Coles deploys its network of over 100,000 team members to ensure we can deliver for our customers everyday
 

You will also:  
 

  • Build and maintain labour models to dynamically guide store leadership on how to deploy their teams in an effective and efficient manner
  • Ensure internal workforce planning systems accurately reflect all business requirements, work rules and productivity expectations
  • Own the process of developing, planning, documenting and validating a consistent approach to data and logic
  • Work closely with a diverse stakeholder group and promote increased understanding of how labour models work for non-technical stakeholders
  • Be a key point of contact for Workforce Planning queries
  • Support the successful delivery of business initiatives with the right labour targets
  • Support stores to understand and achieve labour spend targets
  • Collaborate with our external vendors to ensure all labour models are in line with business standardSupport the wider team with the continuous improvement of all workforce planning tools and processes

About you and your skills


We are looking for someone that has some exposure to data modelling environments preferably with a retail operations lens.

You will also have:

  • Proven experience in retail/stores operations (FMCG/large scale retailer preferred)
  • Demonstrated labour, financial or workforce modelling experience, with a clear understanding of relevant processes and methodologies
  • Demonstrated experience building and managing bespoke models from disparate or incomplete data sources
  • The ability to translate and present complex modelling concepts in simple language
  • Experience with time & attendance and rostering systems (Kronos preferred)

    #LI-KK1 

​Take your next step into something bigger, apply now

 

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

 

We’re continuing to build a gender equitable team, and a culture that’s just as diverse, inclusive and welcoming as the communities we serve. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

 

We’re happy to adjust our recruitment process to support candidates with disability. Find out more in the ‘Our Recruitment Process’ section of our careers site.

 

Job ID: 115441

 

Employment Type: Full time​

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